Patient Account Representative

Company: SpecialtyCare ( Learn More )

General Information
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Job Description Passionate, driven people dedicated to making a difference in healthcare.


SpecialtyCare is a leading provider of clinical services to hospitals. We partner with hospitals to drive, sustain, and accelerate high performance. We offer a portfolio of solutions that include neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. SpecialtyCare’s clinicians focus their efforts to improve operational efficiencies, improve outcomes, and maintain exceptional levels of satisfaction. We compete on results.

Job Summary

As a Patient Accounts Representative you are responsible for collecting outstanding balances on patient accounts.  In this role you will handle inbound and outbound patient, provider and physician calls, answering questions related to Intraoperative Neuromonitoring (IONM) third party billing.

  • Collect patient payments over the phone to be run through credit card processing system. Provide receipts to cash posting department to ensure payment is posted to the correct patient’s encounter
  • Set-up budget plans and prompt pay discounts, following approved patient billing guidelines
  • Maintain accurate and complete documentation of all inquiries within practice management system, including uploading all correspondence and EOBs to correct accounts
  • Answer questions related to IONM third party billing, while maintaining productivity standards and performance guarantees where applicable
  • Identify and escalate, in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs
  • Work to research and resolve problems in a timely manner
  • Other duties as assigned

  • Job Requirements


    • One year certificate from college or technical school or equivalent combination of education and experience.
    • Minimum 2 years’ experience in third party collections preferred.
    • Excellent phone etiquette required.
    • Drive to provide excellent customer service and patient advocacy.

    The Successful Candidate

    The successful candidate must bring a high level of ethical, intellectual, professional and personal values that complement the team and company vision.  The following competencies are highly valued:

    • A respectful communication style with the ability to communicate with patients and their family members, clients and internal associates
    • Ability to work collaboratively with a wide variety of individuals and personalities
    • Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines
    • Strong attention to detail
    • Lives the SpecialtyCare Values – Integrity, Respect, Teamwork, Sense of Urgency, Continuous Improvement, and Accountability



    SpecialtyCare is an Equal Opportunity and Affirmative Action Employer

    Employment at SpecialtyCare is At-Will