ANC Customer Service Agent

Company: Commodity Forwarders

General Information
$15.00 - $16.00 /Hour
High School
2 years
Job Description

Commodity Forwarders Inc is looking for a full-time Customer Service Agent to fill a position within our Customer Service department in Anchorage. This is a non-exempt position with an hourly rate between $15 and $16 depending on experience.

Must be able to work weekends as needed during our busy summer season. Must be friendly, self directed and reliable. We are looking for someone who is a quick learner, able to multi-task and maintain great attention to detail even while dealing with frequent interruptions. Inventory management, distribution and/or previous air export experience is a plus. A positive can do attitude is a must. If you can keep your sense of humor during high stress situations, are looking for a challenge and a company to grow with, then we would like to meet you.

Responsibilities of the position include, but are not limited to the following:

**Prioritize the work flow for cargo movements to insure customer and vendor satisfaction.
**Insure the timely movement of cargo from origin to destination to fulfill customer's instructions
**Make sure all freight forwarding activities abide by all government laws and regulations at origin and destination.
**Make sure all necessary reports and records are complete, timely, and accurate.
**Coordinate with customs brokers to obtain release documents
**Process claim paperwork timely and accurately with carriers.
**Make sure all import files provided to the warehouse are complete.
**Coordinate all necessary deliveries while maintaining our strict delivery guidelines.
**Promote a customer service friendly atmosphere.
**Resolve problems that arise during the transportation cycle to build customer confidence.
**Proactively communicate requirements to customer
**Complete responsibilities for all billing related functions
**Process all billing within necessary time frame and billing accuracy.
**Adhere to all Policies and Procedures.
**Perform any other related duties as necessary
**Answering multi-line phone system
**Responding to emails in a timely manner

Benefits Offered:

Medical, Dental, Vision, Long Term Disability Insurance and Basic Life Insurance (100% paid by the company for employee only coverage)
AFLAC and 401K enrollment opportunity
PTO + Vacation as in line with company policy

Job Requirements

The ideal candidate will posses the following minimum education and qualifications:

**High School Diploma/GED
**Work Experience- Minimum 2 years Customer Service Experience (Freight Forwarding Experience is a Plus)
**Basic Computer Skills ( e-mail, web browsing, Microsoft Outlook, Excel and Word)
**Strong organizational skills and the ability to work independently handling various responsibilities with competing priorities.
**Excellent customer service abilities
**Logistics or Transportation experience is preferred