Call Center Agent

Company: Collabera ( Learn More )

General Information
Not Specified
0 to 5 year(s)
Not Specified
Job Description ***************************** Hiring for CSR :: Kettering, OH ***********************************

Job Title :: Call Centre Representative Duration :: 2+ Months Location :: Kettering, OH  Job Overview ::

  • Trust is a vital part of any relationship. In this role, you’ll be essential in creating that trust. You must be motivated, friendly and able to take direction and run with it.
  • You’ll need excellent problem-solving and analytical skills and thrive on a team—giving and getting support every step of the way. You’ll handle thousands of in-bound calls and help our clients and cardholders resolve their potential fraud issues.
  • You’ll review accounts, research concerns and respond promptly.
  • Most importantly, you’ll build relationships with clients, customers and colleagues. 
  • Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:
  • Be able to handle confidential information.
  • Anticipate client and customer needs.
  • Educate our customers.
  • Identify and find ways to improve service.
  • Identify and report call trends.
  • ************************************************************************************************************ To apply to this job please email me at [Click Here to Email Your Resumé] with your resume. ************************************************************************************************************

    Job Requirements
  • Qualifications/Requirements:

    • 6+ months of customer service experience in any industry or equivalent military experience
    • Basic Math Skills - Arithmetic computation.

    Desired Characteristics:

    • English/Spanish fluency.
    • Conflict resolution skills.
    • Working knowledge of FDR.
    • MS Word and Excel.

    ************************************************************************************************************ To apply to this job please email me at [Click Here to Email Your Resumé] with your resume. ************************************************************************************************************