Desktop Support Technician Job – Dickinson, ND
Our client located in Dickinson, ND is looking for a Desktop Technician for a contract opportunity. This position will be responsible for configuring, troubleshooting, isolating, repairing, and resolving all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment. See below for the specific responsibilities and qualifications for the Desktop Technician.
Desktop Support Technician Responsibilities
Providing resolution to all desktop support requests.
Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
Communicating directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
Working independently to troubleshoot all support requests and follow escalation policies.
Participating in testing, documentation and implementation of assigned projects.
Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Desktop Support Technician Qualifications
Associates Degree in related field
3+ years of experience in desktop computers and Microsoft applications
Excellent communication skills
General working knowledge of specific systems, terminology and procedures used within the department.
Nice to haves:
Exp in Oil & Gas, Energy or construction industries.