The Service Technician position is responsible
for troubleshooting, repairing and restoring to operation the full range of the
company’s industrial radio control products in both a shop work environment and
as a traveling field service technician in the domestic and international
environment. The Service Technician is skilled in the use of general and
specialized electronic test equipment, soldering using both hydraulic and
pneumatic controls systems.
The qualified candidate will possess strong
troubleshooting ( to the component level) and problem solving skills, have
experience with analog, digital, video, mechanical, microprocessor,
microprocessor controlled radio communications systems, and have experience
setting up and using DVM oscilloscope, spectrum analyzer, service monitor,
power measuring equipment, and computer based radio repair software.
The Service Technician position must be able to
occasionally: lift and transport 75lbs., and be capable of working in
uncontrolled thermal environments as may be encountered when performing
installation and repair at customer outdoor sites.
test and repair Hetronic product returned from the field, answer service
request phone calls for assistance.
and evaluate products to ensure proper operation to establish criteria.
electronic products to the component level, when applicable, to determine root
cause and appropriate corrective action.
setup and operate general electronic test equipment including oscilloscopes,
signal generators, meters, power supplies, service monitors, test fixtures,
field strength meters, RF power measuring equipment and software simulators for
product testing and evaluation.
operation of hand tools, small power tools, hand crimpers, screwdrivers,
wrenches, pliers and understands their use and function.
required repairs and required modifications to restore unit to proper operation
all work and participates in the visual inspection crosscheck process.
the integrity of the RMA documentation process and fills out necessary reports.
supervisor apprised of all unresolved and/or potential problems that would
negatively affect Service, Operations, or customers
support to the Operations organization and handle miscellaneous assignments as
operation of PC based computer equipment in an office software environment.
Possess strong problem solving skills applied to digital and analog electronics with the ability to troubleshoot in a logical manner.
Professional, clear, verbal and written communications
Associate Degree with a training emphasis in communication/computer electronics, or five or more years of technical on-the-job experience/military technical training, and a general RF background.
Experience with electronic test equipment and test fixtures.
Ability to read and understand technical documentation such as electrical, pneumatic, and hydraulic schematics, mechanical drawings, bills-of-material, setup instructions, written work instructions.
Unrestricted ability to travel domestically and internationally ( Passport)
Experience with programmable industrial controllers is desirable.
Experience in heavy industry or the oil and gas environment is desirable.
Knowledge of pneumatic and hydraulic control systems is desirable.