Customer Service Representative

Company: Collabera ( Learn More )

General Information
US-AK-Anchorage
N/A
Not Specified
Contractor
2 to 4 years
Not Specified
False
False
Job Description

Industry:                              Healthcare

Work Location:                   Anchorage - Alaska - 99508

Job Title:                             Customer Service Representative

Duration:                             6 months (Temp to Perm)


Job Role

Answer incoming calls to answer inquiries and questions, handle complaints, troubleshoot problems and provide information in a call center environment.

 

Job Tasks

  • Maintain adequate levels of productivity and telephone availability.
  • Maintain stellar attendance.
  • Consistently utilize and exhibit superior customer service skills.
  • Interact with callers while typing and researching resolutions.
  • Ask probing questions to ensure understanding.
  • Research, resolve issues and log all calls in database.
  • Explain procedures and provide details of policy and regulations.
  • Job Requirements

    Education and Experience

    • High school diploma or equivalent
    • Knowledge of customer service principles and practices.
    • Previous customer service experience preferred.
    • Call center experience preferred.
    • Proficient typing and data entry skills
    • Knowledge of administration and clerical processes.
    • Advanced computer skills.

     

    Recruiters Contact Information:  

     

    To apply for this position please send your resume to Funny Chavda at [Click Here to Email Your Resumé] or you can give a call at 804-414-2430.