Account Coordinator

Company: Arden Companies

General Information
US-MI-Bingham Farms
4 Year Degree
1 to 10 years
Job Description

Reporting to the Senior Global Compliance Manager, the Account Coordinator is responsible for providing exceptional customer service to our largest retail customer accounts. Qualified candidates will possess strong written and verbal communications skills, proven problem solving skills, and flawless attention to detail. This role requires the Account Coordinator to be solutions focused working closely with our customers via phone, email and conference calls. This is an EXCELLENT opportunity for a candidate seeking a project management role.

Resumes & Cover Letters should be sent to Julie Nowland [Click Here to Email Your Resumé]

Primary Responsibilities:

  • Initiate and maintain all product information attributes within internal and external customer systems
  • Create image requests
  • Work with our art studio to create images which will be uploaded to retailer portals and displayed on retailer websites
  • Maintain retailer web pages- pull reviews from varying websites which sell our items
  • Monitor websites to ensure that all items are setup properly with correct images, copy & retails
  • Set up items internally in PLM & SAP
  • Communicate with our manufacturing plants to resolve consumer questions
  • Respond to warranty requests and process warranty orders
  • Work within PLM program and with account cross-functional teams to approve and launch final products that will appear on the retailers’ shelf. This includes reviewing item drawings, reviewing product specific details, and approving samples made by Arden’s US and Asia teams.
  • Monitor in-bound purchase orders
  • Maintain customer account product summaries
  • Initiate and maintain all product information attributes within internal and external customer systems
  • Generate sales and customer specific reports
  • Collaborate with cross-functional team members as well as team members at the plant to ensure that orders are properly fulfilled
  • Special Projects as assigned

  • Job Requirements

    Professional Qualifications:

    • Bachelor’s degree required
    • At least 1 year in a corporate environment, internship level experience or full time employment
    • Computer literacy with Excel, Word, PowerPoint and Outlook; prior experience with SAP is helpful
    • Experience working with cross functional teams
    • Fast learner that is willing to take on new challenges as they present themselves
    • Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
    • Excellent written and verbal communication, organizational and presentation skills
    • Self-motivated
    • Takes initiative and owns their projects
    • Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
    • Detail-Oriented