Cottingham & Butler has an immediate opening for driven, energetic, and customer focused candidates looking to begin his/her career in a fast-paced environment, perfect for a self-starter. In this role, you will answer inbound calls from our customers and providers on medical, dental and voluntary benefit plans.
We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. We pride ourselves on putting the customer first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated.
Our Service Center is open Monday –Thursday 7 am to 7 pm and Friday 7 am to 5 pm.
Answer customer inquiries on benefits plans
Process Medical/Dental Claims
Ability to learn/retain large amounts of technical information
Ability to multitask
Strong verbal and written skills
Ability to navigate multiple record keeping systems
Ability to work with customers of diverse background and dispositions
High school diploma, college education is a plus
Preferred Licensed in Life and Health, or obtain within 180 days of employment (paid study time)
Prior customers service experience
Prior call center experience is a plus plus
Prior Medical experience is a plus
Computer skills and knowledge
Starting pay $15/hour
Quarterly bonus for licensed agents
Full benefits package offered your first day of employment
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