Appointment Coordinator- Automotive Service

Company: Martin Honda - Mazda - Kia

General Information
High School
At least 1 year(s)
Job Description

Appointment Coordinator- Automotive Service

Martin Honda-Mazda-Kia is growing and looking for an experienced Appointment Coordinator to join our growing team.


Job Description:

The Appointment Coordinator is directly involved in booking and coordinating customer service appointments. This position is the image and face of our Service Department to our Customers. We need enthusiastic, inherently helpful people on our team who will do their very best to make a bad situation (car needs repair!) the smoothest transition they can. 

Job Responsibilities:

  • Schedules service appointments by phone, in person, or via email
  • Works with the Service Department when booking and following up with appointments
  • Provides guests with vehicle status information when needed
  • Responds to guests concerns via phone, in person, or email
  • May be involved setting up loaner vehicles or coordinating with the collision center for vehicle repairs
  • Directs telephone calls to the appropriate parties, as necessary
  • Customer callbacks after the visit
  • Communicates with callers in a professional, friendly, and efficient manner
  • Performs other administrative duties, as assigned
  • Maintains assigned workspace in an organized and clean manner
  • Maintains a professional appearance at all times

  • Job Requirements

    Job Requirements:

    • A high school diploma or equivalent desired.
    • Prefer a minimum of one (1) year experience in a service department
    • Ability to read and comprehend instructions and information in the English language; work well with the public

    Apply to be a part of our dynamic automotive team today!