SCHEDULE: Monday-Friday 8:00AM-5:00PM
General Function: • Provide on-site hardware and software maintenance and support. • Provide new hardware configuration and setup. • Provide printer set up and ongoing support. • Create end users account setup and maintenance via Active Directory.
Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. • Provide support for Microsoft Office 2007 suite. • Support LAN and WAN providing diagnostics to Tier II and III support if needed. • Support system management tools; such as Printer Management software and Disk Management software. • Remote desktop management, including software distribution; Network distribution, Network Server status, WLAN, LAN and WAN status. • Provide after-hour support. Supervisory Responsibilities: • Consult with departments on uses of Information Technology; act as a resource for their colleagues; • Act as project coordinator in the introduction of new systems and applications; • Evaluate and recommend hardware/software implementation and usage; • Provide training and documentation for standard systems and applications.
Basic Requirements: • Bachelor's degree OR a High School diploma and 3 years of directly related experience • One to four (1-4) years of experience for Deskside Support Specialist and five to seven ( 5-7) years of experience for Senior Desktop Support Specialist • Able to lift 50 lbs. • Technical proficiency with PC/Mac hardware and software (including Windows 2000/XP/Vista/7); working knowledge of local area networks and network administration; must possess strong technical skills and demonstrated ability to perform desktop support in both Windows and Macintosh environments; demonstrated knowledge of the use of information technology; strong interpersonal and communication skills; strong project management skills; demonstrated ability to work independently, and on multiple projects simultaneously; demonstrated ability to work with a wide variety of people throughout an organization; and demonstrated ability to learn and use new technology. Preferred
Qualifications: • Four or more (4+) years of technology support experience (5+ for Senior Desktop Support Specialist); certifications such as Comp TIA Network+ certification, Security+ certification, A+ certification, Microsoft or Apple certification • Applied technical experience with PC/Mac/Unix platforms and configurations • Strong interpersonal and communication skills; strong project management skills; demonstrated ability to work independently, and on multiple projects simultaneously • Demonstrated ability to work with a wide variety of people throughout an organization; demonstrated ability to learn and use new technology • Technical proficiency with IBM-compatible PC hardware and software (including Windows 2000/XP/Vista/7) and one or more of the following: Macintosh hardware and operating system, and UNIX operating system; working knowledge of local area networks and network administration; and an exceptional and thorough understanding of Windows 2000/XP/Vista/7, Macintosh.