Customer Service Representative I - 00966

Company: Mortgage Title Services | Stewart Title

General Information
US-CO-Clifton Park, NY
$16.00 - $17.00 /Hour
High School
1 to 2 years
Not Specified
Job Description

Since 1893, Stewart has served our customers with integrity and service excellence. We focus on smart growth – allowing us to remain strong regardless of external market conditions. Stewart (NYSE: STC) is a customer-focused, global title insurance and real estate services company offering products and services through our direct operations, network of approved issuing agencies and other companies within the Stewart family.

 Mortgage Title Services, a Division of Stewart is currently looking to increase our pool of qualified contractors/consultants for consideration on several upcoming transactional projects with the potential for remote contracting opportunities.  We are seeking candidates for the following positions:


•             RESPA Compliance Analysts

•             Servicing Analysts

•             Jumbo Conduit Analysts

•             Mortgage Review Appraiser

•             Underwriting Analyst


If you are interested in a transactional consulting position, please forward resumes to [Click Here to Email Your Resumé] for review. 

Job Requirements

Customer Service Representative I

Job Summary:  Responsible for answering routine questions and issues about products or services from internal and external customers. Able to effectively resolve inquiries or escalate concerns in a timely fashion. Frequently escalates more complex custom complaints to more senior customer service representatives. 
Job Roles:  • Responds to customer inquiries received by mail, telephone, and/or through personal contacts.  • Operates computer terminal or personal computer to obtain information.  • Provides information about services, policies, and pricing.  • Handles almost any complaint or problem.  • Serves as a contact for customers.  • Records any issue that affects the customer and drives top quartile customer satisfaction performance.  • Follow-ups on any delays in inquiry answers and keeps the status up to date in system applications.  • Organizes paperwork from each inquiry/order and files following standard procedures.  • May remains available 24 hours per day for customers in order to address any problems that may develop after work hours or during the weekend.  • Serves as back-up for other Customer Service Representatives.  • Other duties as assigned.

Role Specific Knowledge:  • In lieu of customer service experience, in-depth knowledge of the title industry, products and their applications is acceptable.  • Excellent written/verbal communication skills with internal/external audiences and multiple organizational levels.  • Must possess interpersonal skills; effectively build team relationships with peers and cross functional co-workers.  • Initiative and drive for continuous improvement is critical.  • Good PC skills with Microsoft Office products  • Must exhibit the ability to successfully multi-task and prioritize work.  • Must use judgment and tact. 
Education, Licensure, and Experience:  • Completion of a High School Diploma  • Minimum of 0-2 years of experience in customer service which includes experience in title industry.


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