Medical Collections - $13/hr

Company: Spherion ( Learn More )

General Information
US-UT-West Valley City
$13.00 - $13.25 /Hour
Not Specified
Not Specified
Not Specified
Job Description

Provides Extraordinary Care to patients, and customers through friendly, caring, courteous, and professional service. This position is responsible for collecting on and resolving self-pay accounts by utilizing inbound / outbound call procedures and departmental expectations.


Essential Job Duties

• 1. Provides best-in-class customer service, has empathy and compassion, responds to patient complaints and concerns while remaining focused on providing a positive patient experience.

• 2. Makes specific commitments for resolution of outstanding issues. Responds timely to customers, requests appropriate adjustment codes ensuring applicable back up is provided and explains appropriate and accurate billing processes.

• 3. Enters appropriate notes in each identified software application and follows appropriate account follow up actions (i.e, setting up payment plans, sending information to Support, etc.)

• 4. Appropriately and effectively negotiates payment plans, maintains composure, manages conflict, willingness to try new approaches and effectively copes with change.
Job Requirements

Minimum Requirements

• Two years customer service experience.

• Demonstrated interpersonal and negotiation skills as well as the ability to work well under stress.

• Demonstrated ability to work in a high volume fast paced work environment and meet deadlines.

• Demonstrated ability to embrace and manage change in a positive and supportive manner.

• Demonstrated ability to communicate and problem solve issues professionally and effectively with individuals at all levels of the organization.

• Demonstrated ability to think independent, evaluate situations and take appropriate action to resolve with minimal direction.

Preferred Qualifications

• One year working knowledge of healthcare collections to include medical insurance billing

• Medical terminology, admitting, medical billing, or insurance verification experience

• Bi-lingual Spanish speaking

• Experience in an in/outbound call center