National Service Manager

Company: Morgan Services, Inc. ( Learn More )

General Information
4 Year Degree
At least 5 year(s)
Road Warrior
Job Description

Every week, nearly 200 Morgan trucks deliver hundreds of thousands of pounds of laundry from our plants coast-to-coast to thousands of customers. Our national footprint means the flow of Morgan products is significantly less likely to be interrupted, even if an emergency impacts a local plant. All Morgan facilities nationwide are company-owned, meaning we share best practices, standardized processes and a commitment to deliver great service at a fair price.

We are currently searching for a National Service Manager to join our team in Chicago. Relocation assistance is available for highly qualified candidates.

About this Role:

The National Service Manager reports to the president and is responsible for developing programs, processes and systems that contribute to the revenue and profit growth of the company and to achieving the financial, service and marketing goals of the company each year.  This role must influence their network to meet customer needs by getting things done through others without having direct line management. 

Service is one of the key ways in which Morgan attempts to differentiate and distinguish itself from its competitors.  Therefore, the National Service Manager will work to create a competitive advantage that cannot be easily or quickly duplicated by Morgan’s competitors.

The Key Performance Factors in this Position Are:

  • Customer retention
  • Growth of continuing customers
  • Customer pricing and profitability
  • Customer satisfaction
  • Service representative performance

  • In Addition, The National Service Manager is Responsible For:

  • Creating better service systems based on the needs of the customer base
  • Looking for new technology, such as route accounting systems, which will make it easier and less costly for us to do business with our customers
  • Job Requirements

    What You Bring to the Role:

    • Exceptional service is your top priority and you are a master at building trust and  engaging your customers
    • Learning is exciting to you and you aren’t intimidated by the abundance of information you need to understand about your company and products
    • You like to evaluate a situation and look at things from a broad perspective before making a decision to change anything
    • You are a champion at overcoming challenges, building upon the positives and finding new, innovative solutions to overcome the negatives
    • You have experience building large scale strategic service plans
    • You don’t mind traveling 60% of the time because you know it’s better to talk to your customers face to face