Technical Support Representative

Company: Express Employment Professionals ( Learn More )

General Information
US-KS-Overland Park
$14.00 /Hour
High School
Not Specified
Not Specified
Job Description We are excited to find energetic and motivated individuals for one of our growing clients here in Overland Park.  They are seeking to add several members to their team as technical support representatives.  If you are familiar with IT, no need for formal education, and are wanting your start in IT - then this is a great opening for you.   If you are interested please apply and we will reach out with a time to set up an interview.  

Position Responsibilities
  • Respond to customer technical issues and assist with problem solving
  • Manage customer inquiries via telephone, email, or chat
  • Train customers on software: Over the phone, virtually or in person
  • Document customer calls for future reference and training
  • Program and install software and hardware
  • Test software for quality assurance and bug reporting
  • Must be able to support the after-hours cell phone in rotation with other techs

  • Job RequirementsMinimum Position Requirements
    • Positive attitudes are required
    • Creative problem solving skills necessary
    • Must have knowledge of Windows and Mac operating systems and applications
    • Willingness to become an expert on our client's Software
    • Ability to serve as an excellent troubleshooter
    • Ability to multitask, follow-up, and prioritize with minimal supervision
    • Strong time management and analytical skills
    • Excellent oral and written communication skills
    • Versatility – able to work independently as well as on a team
    • Previous retail experience a plus but not required


    Are you a new applicant?

    Please send your resume to [Click Here to Email Your Resumé]  or, apply online at and distribute your application to the “Overland Park, Kansas" office. Applications and resumes are reviewed on a daily basis. 


    All interviews are by appointment only. If your skills and experience qualify you for this particular opportunity, a recruiter will be reaching out to you shortly.


    Are you an existing Associate who has already completed our ISO Certified Interview?

    Please send your resume to [Click Here to Email Your Resumé] Be sure to put the JOB TITLE in the subject line of your email. We will follow up as soon as possible to let you know if you qualify for the opportunity.