Customer Service Call Center Representative

Company: Doherty The Employment Experts ( Learn More )

General Information
US-ND-Grand Forks
$12.00 - $14.00 /Hour
High School
Full-Time
At least 2 year(s)
Not Specified
False
False
Job Description

Are you a hardworking administrative clerical professional who’s ready to take your service skills to the next level? Do you enjoy providing excellent customer service within a dedicated call center environment? Doherty Top Talent is hiring! We are currently seeking capable, qualified candidates for the role of Call Center Representative / Customer Service Representative. This entry level role will combine administrative clerical and data entry skills.

This employee will provide prompt, professional, and accurate responses to telephone inquiries from contract owners, insurers, and distributors. This fast-paced position requires individuals to have the ability to thrive in a structured and active inbound call-center environment.
Comprehensive training and orientation will be provided to all new team members! Both entry level and experienced candidates are encouraged to apply for the Call Center Representative / Customer Service Representative opening. If you have the drive to succeed and the motivation to make it happen, we look forward to hearing from you!

Customer Service Call Center Representative (Entry Level Administrative Clerical) – Data Entry

Job Responsibilities

The Customer Service Representative / Call Center Representative will function in an entry level role that yields high-growth, high-impact career opportunities.

Individuals will be responsible for answering inquiries on product features, understanding product performance, and educating customers on the features of our products and processing guidelines. Questions may include anything from a customer requesting an address change, to explaining how their policy works and assisting them with how to take money out of their annuity contract.

Duties of the Customer Service Representative / Call Center Representative will include:

  • Researching and responding to inquiries via inbound phone calls from customers, producers, and internal sales employees
  • Building positive business relationships with all customers by listening, interpreting, and responding in a timely manner
  • Accurately and efficiently processing telephone requests, initiating policy changes, and forwarding requests for processing/confirmation
  • Maintaining specified performance levels, based on company goals and objectives
  • Proactively identifying problems and recommending solutions that produce favorable outcomes for the client, department, and company
  • Assisting with escalated customer issues that may include investigation and recovery recommendations
  • Influencing business results by providing proactive customer support, education, and communication
  • Building and maintaining relationships, internally and externally
  • Customer Service Call Center Representative (Entry Level Administrative Clerical) – Data Entry
    Job Requirements

    As a key entry level member of our administrative clerical team, the Call Center Representative / Customer Service Representative will work with a dedicated Supervisor to meet and exceed published benchmarks related to soft skills, accuracy, call handle time, and attendance. Candidates must be highly detail-oriented and driven to exceed expectations in all that they do. Entry level and experienced applicants are encouraged to apply.

    The Call Center Representative / Customer Service Representative must have excellent communication and multitasking skills, as well as the ability to balance and maintain business objectives in a fast-paced business environment. Candidates should be resourceful and goal-driven. The Call Center Representative / Customer Service Representative must maintain poise, professionalism, and a positive attitude at all times.

    Additional requirements include:

    • Strong computer, phone, and data entry skills (testing will be required)
    • High school diploma (minimum)
    • 2+ years of high volume call center experience, preferred
    • Ability to influence key metrics (call volume, accuracy, timeliness)
    • Desire to contribute to a team environment
    • Willingness and ability to report to work on time for every shift


    We represent an Equal Opportunity Employer. The Call Center Representative / Customer Service Representative position is open to entry level and experienced candidates alike.

    Customer Service Call Center Representative (Entry Level Administrative Clerical) – Data Entry

    Company Overview

    There’s a reason why more than 120 candidates are hired on a permanent basis every month by Doherty Staffing Solutions clients – simply put, we go further for YOU! Our ability to match top talent with winning employers has earned us a national reputation for success in the talent acquisition marketplace. Family-led and woman-owned, Doherty is one of the top 10 most productive companies in Minnesota. Founded in 1980 and headquartered in Minnesota, Doherty Staffing Solutions provides temporary staffing, recruiting, and placement services across the United States. A Women's Business Enterprise (WBE), Doherty is one of the nation's leading employment specialists in the areas of managed staffing, light industrial, and administrative staffing solutions.

    At Doherty, we connect job seekers and employers in ways that are beneficial to both. We take great pride in our ability to attract and retain a skilled workforce. Doherty provides flexible employment options to our job seekers and offers some of the industry's best benefits. In order to better meet the needs of our clients, we've created a unique business model with centralized support teams. Each team is led by specialists in their key business roles, including: marketing, recruiting and screening, payroll, drug & background, compliance, safety, and HR.

    Thanks to our customized approach, we are able to satisfy the unique needs of our client’s and call upon our team of experts to recommend and develop the best solutions.

    Customer Service Call Center Representative (Entry Level Administrative Clerical) – Data Entry Let our winning team help you find yours…

    This exciting opportunity for entry level administrative clerical professionals won’t last
    long – apply today!