AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER

Company: Lake Elsinore Ford

General Information
US-CA-Lake Elsinore
N/A
High School
Full-Time
At least 2 year(s)
Not Specified
False
False
Job Description AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER – Sign-on bonus for qualified applicants


Isn’t it time you took your automotive service advisor career further?

 

 

Job Description

  • Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
  • Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Ford Service Advisors prioritize required services, and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
  • Job Requirements

    As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: 

    • Previous automotive service advisor experience required – 2 years  minimum
    • ADP experience preferred
    • Ford Experienced preferred
    • High CSI rating
    • Outgoing personality with expertise at developing relationships (i.e., a “people person")
    • Basic MS Office knowledge; computer software and internet proficiency
    • Valid U.S. driver's license

    Benefits:

    • Great pay plans
    • Medical, dental, vision
    • 401k
    • Internal Training and development 
    • Customer focused environment