Customer Service Representative

Company: TruGreen

General Information
US-VA-Richmond
$12.50 /Hour
High School
Full-Time
1 to greater than 15 years
Not Specified
False
False
Job Description TruGreen is hiring Customer Service Representatives to work in our Richmond, VA and

We want YOU to Apply Now!

TruGreen Offers:



  • Starting Salary of $12.50  per hour, plus ability to  earn 2% sales commission
  • $1 per hour increase for Spanish speakers
  • Medical, Dental and Vision Benefits
  • 401k with Company Match
  • Long and Short-term Disability
  • Life Insurance
  • Discount Programs
  • Growth Potential
  • Great Work Environment


  • Read the requirements below and APPLY NOW for immediate consideration!

    Requirements:

     

    The Customer Service Representatives position requires:

     

    ●       High School Diploma or GED Equivalency

    ●       Excellent communication skills, both written and verbal

    ●       Excellent work attendance

    ●       Ability to talk and type simultaneously when interacting with customers

    ●       Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner

    ●       Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications

    ●       Ability to learn and apply general knowledge of the company, products and services

    ●       Ability to read, comprehend and adhere to instructions, processes and procedures

    ●       Accuracy and attention to detail

    ●       Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent

    ●       Ability to work independently under general supervision and collaboratively as part of a team

     

    Responsibilities:

     

    ●       Answers inbound customer service calls and chats

    ●       Resolves customer service concerns by determining root cause of the concern

    ●       Uses save training and current save offers to retain customers at every opportunity

    ●       Documents all customer interactions

    ●       Opportunity to upsell services to existing customers to earn commission

    ●       Communicates customer impacting trends and/or ideas for improvement to manager

    ●       May perform outbound calls to internal and external customers

     

    TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

     

    We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

    To learn more copy and paste this URL into your browser:

     

    http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf TruGreen performs pre-employment testing.

     

    Disclaimer:

     

    The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. By providing TruGreen with my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services provided by TruGreen, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment with TruGreen or purchase TruGreen services and that I may revoke this permission at any time

    Job RequirementsThe Customer Service Representatives position requires:

     

    ●       High School Diploma or GED Equivalency

    ●       Excellent communication skills, both written and verbal

    ●       Excellent work attendance

    ●       Ability to talk and type simultaneously when interacting with customers

    ●       Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner

    ●       Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications

    ●       Ability to learn and apply general knowledge of the company, products and services

    ●       Ability to read, comprehend and adhere to instructions, processes and procedures

    ●       Accuracy and attention to detail

    ●       Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent

    ●       Ability to work independently under general supervision and collaboratively as part of a team