Product Support Rep

Company: Farm King

General Information
US-ND-North Dakota
High School
1 to 5 years
Up to 50%
Job Description

Buhler Trading, a division of Buhler Industries Inc., is currently looking for a qualified Product Support Rep for our Farm King product line.

Reporting to the Service/Warranty Manager of Farm King, this product support role will provide dealer network and territory managers with service support/information as well as assist in the troubleshooting and repair of Farm King Products. The successful candidate will work alongside engineering and suppliers to assist with product quality improvement. A company vehicle, cell phone and laptop are provided for work.

Key Responsibilities and Duties:

●  Provide dealers with technical assistance and equipment set up training

●  Support Territory Sales/Inside Sales, Product Marketing and Service Parts with technical issues

●  Assist in the support to develop; setup instructions, quick cards, service bulletins, campaigns and update Operator and Service Manuals

●  Work with Engineering to assist with product quality improvement

●  Work with production to help resolve problems and improve product quality

●  Visit dealers/customers and participate in Farm Shows, Demo’s and Field Days

●   On site troubleshooting and travel as required

●  Fast paced environment

●  Ability to work well within a team in a fast paced constantly changing environment

Job Requirements

●  Related University/College Degree or equivalent

●  Good understanding of mechanical, hydraulic and electrical systems

●  Strong Customer/Dealer service skills and dedication to service excellence

●  Familiar in the operation of farm implements or other farm background

●  Excellent problem solving skills

●  Strong verbal and written communication skills

●  Proficient at Microsoft Office, Excel, Word, Power Point

●  High degree of accuracy and attention to detail

●  Strong planning and organizational skills, documentation and ability to work under minimum supervision

●  Must hold and maintain valid driver’s license

●  Available to travel, hold a valid passport (must be able to cross CDN/USA Border)