Employee Records Management Specialist

Company: Stafford Communications Group ( Learn More )

General Information
US-NJ-East Hanover
4 Year Degree
At least 5 year(s)
Job Description


  • Responsible for the rapid and efficient resolution of standard and routine requests for support or information
  • Maintains superior customer service etiquette and associate satisfaction
  • Responds courteously to customer requests and escalates requests which cannot be resolved immediately to the appropriate experts.
  • Follows-up on cases, keeps the customer informed and feeds back resolution
  • Stays up-to date with changes in client organizations and maintain data accuracy in systems
  • Ensure company policy and process compliance
  • Learns and demonstrates efficient and functional use of essential systems (voicemail, instant messenger, Outlook and intranet)
  • Learns and demonstrates ability to accurately fulfill requests in SAP by service level deadlines
  • Performs other duties as required

  • Job Requirements


    • College degree in relevant background (Computer Science, Business Administration, Etc.) or equivalent experience
    • Systems Savvy – Basic familiarity with SAP, and experience in a ticketing tool system, database, CRM or ERM.
    • Intermediate level of Microsoft suite - Excel, Word and PowerPoint
    • Strong oral and written communication skills
    • Previous corporate experience in a professional work environment
    • Very comfortable in the multitasking environment (Priority shifts)
    • Employee Records Experience - not mandatory but highly preferred