Problem Resolution Analyst III
Alaska USA Federal Credit Union
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4 Year Degree
At least 6 year(s)
Alaska USA is currently recruiting for a Problem Resolution Analyst III who provides expert problem resolution for enterprise servers and network operating systems. The candidate will design and implement complex solutions for server integration and file transfers. Diagnose complex network hardware and software configuration problems and perform corrective actions. They will also provide project management support and coordination for enterprise server and application solutions and perform all other duties as assigned. Alaska USA Federal Credit Union is a not-for-profit, member-owned financial services cooperative providing service, value, and convenience to members since 1948. Alaska USA provides members with great rates on loans and deposits as well as low fees for services. This commitment to each member’s financial well-being is what makes the Alaska USA experience better than banking. Alaska USA has branches in Alaska, Arizona, California, and Washington and serves members living in all 50 states and around the world. With a full range of financial services, members have everything in one place, including checking and savings accounts, consumer loans, and credit cards. In a growing number of locations, Alaska USA also offers business services, commercial and personal insurance, and real estate loans, as well as mortgage loans by Alaska USA Mortgage Company. FACTS ABOUT ALASKA USA
Founded in 1948
More than 602,000 members in all 50 states and around the world
More than $6.63 billion in assets
85 branches in Alaska, Arizona, California, and Washington
Most branches open seven days a week
Financial Centers in Anchorage, Fairbanks, Kenai, Soldotna, and Wasilla, Alaska, as well as
Offers consumer and commercial deposit and loan services, as well as mortgage and real estate
loans, insurance, investments, and investment management
Credit union accounts federally insured by the National Credit Union Share Insurance Fund (NCUSIF)
SUMMARY JOB DESCRIPTION:
Problem Resolution Analyst II duties and responsibilities.
Design and implement complex solutions for server integration and file transfers.
Diagnose complex network hardware and software configuration problems and performs corrective actions.
Perform routine maintenance for network server platforms to ensure all servers are at current release levels for operating systems.
Perform complex scripting related to tailoring and integration of computer operating system platforms.
Provide project management support and coordination for enterprise server and application solutions.
Assist in training Problem Resolution Analyst II, I and Trainee positions.
Maintain current professional and technical knowledge pertaining to industry standards and best practices in the field.
Perform other duties as assigned.
Six years demonstrable experience managing and implementing enterprise systems.
Three years experience as a Problem Resolution Analyst II, or equivalent experience or training.
MCSE/AIX Unix or other advanced IT certification required.
Must have working knowledge of mainframe operating systems, client/server networking, multi-protocols, scripting languages, databases and tools.
Excellent communications and interpersonal skills required.
This position requires a valid driver’s license, acceptable and insurable driving record, pre-employment and random drug testing
Bachelors degree in Computer Science, Mathematics, or related field.
CREDITABLE EXPERIENCE IN LIEU OF EDUCATION:
Equivalent technical training and/or work experience.
Health care benefits
The credit union strives to provide employees a comfortable working atmosphere, career opportunities and financial security in the form of competitive compensation and comprehensive benefit programs. Apply Online! Equal Opportunity Employer
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