IT Helpdesk Technician

Company: MGM Industries, Inc. ( Learn More )

General Information
2 Year Degree
At least 1 year(s)
Not Specified
Job Description

Job Summary

The general duties of a Tier 1 Help Desk/ Technical Support Technician.  Diagnose computer problems, install software and perform tests on computer equipment and programs, set up computer equipment, support end users, networking, and other general technical duties.


Key Job Responsibilities included but not limited to:

  • Installing hardware and software systems.

  • Maintaining or repairing equipment.

  • Troubleshooting a variety of computer issues.

  • Management and maintenance of Anti-Virus tools for team members.

  • Setting up computer security parameters.

  • Offering on-site technical support.

  • Assess complex technical problems to develop, appraise, and recommend solutions.

  • Troubleshooting 3rd party software, and contacting appropriate support when needed.

  • Networking – have a knowledge of Cat3-Cat6 cable, fiber, RJ11, RJ45, how to use a punch down tool.

  • Remote desktop, and team viewer knowledge.

  • Servers – mapping network drives, diagnosing connectivity issues.

  • Static, and Dynamic IP schemes.

  • Job Requirements

    Knowledge, Skills & Abilities included but not limited to:

    • Must have the ability to work in a team environment.

    • Ability to work well under pressure.

    • Ability to multi-task and manage stressful situations.

    • Strong trouble shooting skills.

    • Thorough knowledge of Microsoft Office

    • Excellent communication skills with the ability to communicate effectively via verbally, documentation, telephone, and e-mail.

    • Understanding of PC software, operating systems and applications, networks, troubleshooting skills a must.  

    Education and Certification Qualifications

    • High School Diploma or equivalent required.

    • Any A+, Network+, Security+, Server+, MCSA certifications a plus.

    • Associate’s degree preferred.