duties of a Tier 1 Help Desk/ Technical Support Technician. Diagnose computer problems, install software
and perform tests on computer equipment and programs, set up computer
equipment, support end users, networking, and other general technical duties.
Responsibilities included but not limited to:
hardware and software systems.
or repairing equipment.
a variety of computer issues.
and maintenance of Anti-Virus tools for team members.
up computer security parameters.
on-site technical support.
complex technical problems to develop, appraise, and recommend solutions.
3rd party software, and contacting appropriate support when needed.
– have a knowledge of Cat3-Cat6 cable, fiber, RJ11, RJ45, how to use a punch down
desktop, and team viewer knowledge.
– mapping network drives, diagnosing connectivity issues.
and Dynamic IP schemes.
Skills & Abilities included but not limited to:
have the ability to work in a team environment.
Ability to work well under pressure.
Ability to multi-task and manage stressful situations.
Strong trouble shooting skills.
Thorough knowledge of Microsoft Office
communication skills with the ability to communicate effectively via verbally, documentation,
telephone, and e-mail.
of PC software, operating systems and applications, networks, troubleshooting
skills a must.