General Manager - Cost Plus World Market - MISSOULA, MT

Company: Cost Plus World Market

General Information
High School
3 years
Job Description

World Market is a place of constant discovery, and we're growing!  Treasures from around the world are tucked into every corner of our stores, and we are seeking dynamic, customer-obsessed associates to create a 'WOW!' customer experience and 'tell the stories' behind our products. 

Are you quick to smile, engaging and energetic with a sincere passion for helping customers?

Do you love attention-to-detail and thrive in a fast-moving, team-driven, ever-changing environment?

World Market could be a great place for you!  Whether you're looking for a part-time gig where you get to work in a seriously cool environment, or building your career in specialty retail, if we've described you, consider checking us out and learning how to become part of OUR story.

Currently we are looking for a General Manager Candidate to join our location in **MISSOULA, MT**.

Apply online:



The General Manager has the highest level of authority within the store, and is responsible for the overall management of his/her store.  The General Manager (GM) is the foremost decision-maker in regard to every aspect of the store’s operation, i.e., personnel, product procurement, merchandising and customer service.  The General Manager position requires strong leadership skills to train, supervise and lead the Sales Associates and Supervisors.


  • Achieving the store’s sales budget by consistently evaluating the performance of the various departments within the store and making appropriate adjustments and modifications when necessary based upon his/her analysis of his/her business.
  • Controlling expenses by managing his/her store’s payroll and supply budgets.
  • Recruiting, interviewing and being involved in the hiring decisions of Sales Associates and Supervisors.
  • Using his/her discretion and sound judgment to adjust the corporate merchandising plans, as and when appropriate, based upon his/her familiarity with his/her store’s sales trends, clientele and layout.
  • Training store staff to implement Company merchandising guidelines as well as visual standards execution.
  • Training store staff on customer service and product knowledge to ensure a consistent customer service level within the store.
  • Collaborating with and communicating pertinent information to the staff in regard to daily, event- or season-specific business issues and opportunities.
  • Ensuring that the store’s work schedule effectively maximizes sales opportunity based upon his/her store’s customer flow patterns; making adjustments to the schedule as business needs dictate.
  • Implementing the Company’s personnel policies and adhering to legal obligations.
  • Addressing and resolving employee complaints, grievances and questions as they arise.
  • Attending to special needs, requirements or problems of the customers.
  • Disciplining subordinates when necessary and properly documenting the corrective action as appropriate.
  • Understanding and adhering to requirements of the collective bargaining agreement (when applicable).
  • Ensuring a consistent and appropriate level of safety, both in staff behavior and in facilities maintenance.
  • Overseeing the execution of Company-wide initiatives and programs.
  • Walking the sales floor regularly to manage floor operations.
  • Setting goals with his/her staff and conducting regular meetings to review sales targets, and issues affecting the store.
  • Communicating with the District Manager and Home Office on a consistent and timely basis.
  • Working with the Supervisors to complete annual performance evaluations for all Sales Associates.
  • Managing store inventory through the validation of and management of Trailer Check-in (TCI), Direct Store Orders (DSO), Vendor Managed Orders (VMO), and other store-controllable Inventory Control functions.
  • The Company understands that General Managers may also occasionally perform some of the functions listed below.  General Managers, however, are not expected to spend a significant amount of their time each week performing the tasks listed below, except for training or demonstrative purposes.  General Managers should strive to delegate the tasks listed below to their Sales Associates and Supervisors.

  • stocking shelves
  • running the register
  • assisting customers
  • performing maintenance or cleaning work
  • physically unloading trucks
  • If a General Manager finds that he or she is spending the majority of his or her time each week performing the above types of tasks, he or she must contact his or her District Manager immediately.

    Job Requirements


    • 3+ years of progressive experience in retail management.
    • Excellent communication and leadership skills and sound judgment.
    • Experience with various customer service techniques.
    • Prior accounting, budgeting, scheduling, inventory control, loss prevention and merchandising responsibilities are essential.
    • A bachelor’s degree in business administration or a related field is preferred.
    • Qualified applicants with criminal histories will be considered for employment consistent with the requirements of all applicable law.

     To learn more and apply online

    We offer a world of benefits to our associates including: a generous associate discount, 401k, Paid Holidays, Sick Pay and Vacation, a comprehensive benefits package & many others for Full Time associates.