As a Potbelly General Manager, you are responsible for everything that goes on in your shop. It’s up to you to ensure that your team delivers outstanding customer service and product quality in a clean and friendly environment, while building sales and controlling costs. You will learn all aspects of our business so you can become developed and ready to move to the next step, District Manager.
There are four areas that you’ll focus on: People, Customers, Sales and Profits
In terms of People, you’ll train, coach and develop Potbelly Associates and Shift Leaders. You’ll be responsible for interviewing and selection, recognition and retention, as well as providing communication and feedback to your team. Oh, and when you run your shift, make it fun for your team, the customers and yourself!
For Customers—Make People Really Happy. You’ll do this providing great customer service and teaching your team to do the same, promptly and effectively handling customer issues as they arise, keeping a clean shop, providing quick friendly accurate service and a fresh, quality product. And get to know the people in your neighborhood! We are all about becoming the neighborhood sandwich shop!
As for Sales—drive ‘em! Get out there and do some local shop marketing!
And Profits? Manage that P&L! Control food and labor costs, monitor waste and be sure everyone’s following proper cash handling procedures. Easy, right?
Must represent Potbelly Advantage and Our Values.Minimum of at least 2 years as a General Manager (for GM role) in a restaurant or retail environment with P&L responsibility.Experience in the Restaurant Industry and supervisory experience (for MIT position).High School degree; Bachelor’s degree, preferred.Strong business acumen. Ability to see “Big Picture."Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.Must spend 80-90% of time on the store floor in the Front of the House.Must have financial literacy. Ability to understand financial reports.Exceptional customer service skills.Strong time-management skills. Ability to multi-task, to prioritize and to organize.Strong interpersonal skills. Ability to select, develop, inspire and manage strong teams.Strong communication skills, both written and verbal.Ability to delegate, follow-up and hold team accountable.Ability to create and execute effective plans to build the business.Must have the ability to set budgets and maintain food and beverage costs.Ability to follow expectations and guidelines set by Potbelly.Microsoft Office skills