DISPATCH SUPERVISOR

Company: Carey International, Inc. ( Learn More )

General Information
US-MD-Frederick
N/A
Not Specified
Full-Time
At least 2 year(s)
Not Specified
True
False
Job Description WOULD YOU LIKE TO FINALLY  HAVE A CAREER THAT IS FUN, EXCITING, AND ENJOYABLE?

DO YOU LIKE TO COMPLETE A DAY KNOWING YOU'VE ACCOMPLISHED SOMETHING?

If you have answered the above questions with a resounding YES, then please . . . . keep reading:


CAREY DISPATCH SERVICES, INC. and a subsidiary of Carey International, Inc.,
the world's largest and most respected chauffeured services and ground transportation company, is accepting resumes for consideration for the position of

REGIONAL DISPATCH SUPERVISOR
domiciled in Frederick, MD

Responsible for supervising a team of regional dispatchers and regional dispatch center operations.  Responsible for training and supporting dispatchers, ensuring their job knowledge and performance meets company standards.  Acts as a mentor to dispatchers and provides guidance as needed to dispatchers and chauffeurs/drivers.  Observes, analyzes and governs dispatch issues to include both chauffeur-related and dispatcher-related behaviors.  Monitors daily dispatch workflow assuring equitable distribution of work to chauffeurs/drivers. Working in conjunction with managers of the subsidiaries served by the Regional Dispatch Center, secures and records chauffeur availability, maintaining the best utilization of fleet.  Maintains focus on achieving company goals and satisfying customers’ expectations.  Devotes majority of time to supervisory responsibilities, engaging in dispatch work primarily for Next-Day and Pre-assignments.  Engages in other dispatch work only on an as-needed basis, such as for emergency situations, and to maintain awareness of dispatch functionality.    

Carey is the world's premier chauffeured services and innovative, value-added transportation solutions provider, delivering an unparalleled customer experience.  We offer the widest range of chauffeured ground transportation services for business travel, road shows, meetings and events, private aviation, luxury hotels, personal travel, and ground logistics.


Join a world-class and worldwide organization:

  • Won the prestigious Award of Excellence for Best Chauffeured Services Worldwide from Luxury Travel Advisor magazine. 
  • Awarded two GOLD Travel Weekly Magellan Awards, one for best worldwide coverage and the other for best mobile application.
  • Fleet and Technology Facts:

    Carey’s wide range of amenities and services attract clients of the highest caliber.

  • Fleet of well-maintained late-model sedans, SUVs, vans and specialty vehicles with in-vehicle GPS.
  • Proprietary innovative technology allowing Customers to make reservations on-line, through a mobile app or by phone.  
  • Our advanced technology extends to “two-way" in-vehicle tablet-based communications between our Chauffeurs and Dispatchers and between our Chauffeurs and Customers. 
  • Our Benefits

     For Full-Time positions:

  • Paid vacation and sick leave.  Ten (10) paid holidays per calendar year.
  • Company subsidized medical, dental, and vision insurance
  • Company-paid Life insurance and short-term disability insurance
  • Supplement insurance options at group rates, including Long Term Disability, Accident, Cancer, Critical Care, and Universal Life.
  • Free Employee Assistance Program
  • 401(k) Plan
  • To express interest in this career opportunity, please send a cover letter with salary history and a current resume. Refer to position: FRD18-01

    Carey is an Equal Opportunity Employer 

    Job Requirements

    Education:     High School Diploma or GED  and 2 years of college, or equivalent work experience

          required.  College degree preferred.

    Experience:   At least 2 years of direct dispatch experience, with at least 2 years of experience in       operations-related management with responsibility for supervising staff of at least 6       people.

    Skills: 

    • Well-defined spoken and written communication skills.  Demonstrates ability to be easily understood by others and is able to produce routine business correspondence, with ability to edit and proof correspondence and reports for accuracy and clarity.
    • Proficient in the use of MS Office, including Word, Excel, Powerpoint.
    • Demonstrates and applies a firm knowledge of best practices associated with business analysis and internal control definition and evaluation
    • Demonstrates a strong working knowledge of how to monitor productivity of staff.
    • Demonstrates effective supervisory and staff motivational skills.
    • Demonstrates logical and effective problem solving skills, including development of preventive actions and procedures so similar problems do not recur
    • Demonstrates good working knowledge of the company’s computer applications for operations.
    • Demonstrated skill in sound judgment and decision-making.
    • Organized and structured – sets priorities and regularly plans ahead.
    • Able to effectively use root cause analysis techniques for problem solving.
    • Demonstrates keen observation skills and a keen eye for detail.

    Attributes and Characteristics:

    • Demonstrates the highest level of ethics and integrity.
    • Demonstrates strongly developed multi-tasking skills. 
    • Demonstrates ability to manage the time of self and others in a fast-paced environment.
    • Is proactive and able to function independently.
    • Shows adaptability to changing needs of clients and goals of company. 
    • Able to communicate effectively with subordinates and peers.            
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Demonstrates active listening and questioning for understanding.
    • Proven ability to work in a supervisory capacity with a variety of people, based not only on legally-protected classifications, but also differences in communication styles, learning styles and other differences, showing respect and tolerance for all.
    • Ability to mediate and resolve conflicts.
    • Demonstrates the ability to tell when something is wrong or is likely to go wrong.