Service Advisor / Customer Advisor

Company: Koons Lexus of Wilmington

General Information
Not Specified
At least 2 year(s)
Not Specified
Job Description


Are you looking for a long term career, with a huge earning POTENTIAL?

Koons Lexus of Wilmington is looking for an experienced luxury brand service advisor.  They provide an excellent environment to progress your career, a state-of-the-art facility, a dedicated staff with a great working environment.


The service advisor is responsible for building strong customer relationships and selling technicians’ time.  They greet and consult customers on service needs, perform a thorough vehicle walk around inspection, sell services, keep customers updated on services, field all live service calls and take ownership of the customer experience.


  • Greeting customers promptly
  • Obtaining customer and vehicle information
  • Clearly reporting all vehicle symptoms as described by the customer
  • Determining and recommending needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verifying that the final invoice reconciles with the work performed on the repair order
  • Explaining all completed work and charges to customers

  • Job Requirements


    • Must have knowledge in the automotive industry
    • MUST have at least 2 years previous experience as a Service Advisor, Assistant Lane Manager or Service Consultant
    • ADP computer experience a plus
    • Above average energy level
    • A desire for a long term career with a growing organization
    • Personal and professional integrity

    Dealership’s commitment to you:

    • Competitive Pay
    • Health Coverage
    • 401K
    • Paid Training
    • Career Advancement
    • State of the art facility
    • High Customer volume and Satisfaction

    Start your career as a Service Advisor for Koons Lexus of Wilmington today. Apply Now!