Team Lead for Commercial Loans Department

Company: Dovenmuehle Mortgage, Inc. ( Learn More )

General Information
US-IL-Lake Zurich
N/A
High School
Full-Time
At least 2 year(s)
None
True
False
Job Description

Representative provides guidance, instruction, direction, and leadership to the team for the purpose of achieving a key result or group of aligned results. The Team Lead monitors the quantities and qualitative result that is to be achieved. The Team Lead has an overall responsibility of assisting the supervisors and staff with daily activities and special projects to ensure efficient productivity.

Responsibilities:

  • Assistance and oversight for the Commercial Customer Service, Escrow Administration, and Loan Administration units
  • Assist management in implementing and continually updating department procedures
  • Assist in training and participate in mentoring new employees
  • New Client Due Diligence
  • Handle escalated phone calls
  • Provide backup for overflow calls
  • Manage phone queues
  • Prepare daily and monthly reports
  • Monitor Customer Relationship Management (CRM) daily and follow up on client’s request
  • Manage task queues
  • Process OLLW update request
  • Handle escalated borrower and client inquires
  • Provide backup during supervisor’s absence
  • Processing tasks and backing up processors across all three units
  • Performs all other responsibilities and duties deemed necessary
  • Job Requirements

    Requirements:

    • One or more years of mortgage experience
    • Analytical and numerical problem solving skills with the ability to work in a fast paced environment
    • Advanced MSP system knowledge , Advanced PC Skills, including Microsoft
    • Office knowledge
    • Excellent verbal and written communication skill