Business Credit Card Servicing Specialist

Company: People's United Bank ( Learn More )

General Information
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Job Description


People’s United Bank is a subsidiary of People’s United Financial, Inc., a diversified financial services company with over $40+ billion in assets. Founded in 1842, we are a premier, community-based, regional bank in the Northeast offering commercial and retail banking, as well as wealth management services through a network of over 400 retail locations in Connecticut, New York, Massachusetts, Vermont, New Hampshire and Maine.


This position provides operational and product support to the Credit Card Servicing department and internal & external customers using extensive system and product knowledge along with strong procedural understanding. This position also reviews and inputs data, service and product requests while ensuring completeness and accuracy. In addition, this position assists internal and external customers with training, gathering information, or resolving product or system related issues.

Principal Responsibilities:
Reviews new account and product applications and supporting documentation from branches, loan officers, and customers for completeness and appropriateness prior to set up. Detects and suggests potential feature enhancements for the customer during this process.
Processes monetary and non-monetary transactions generated from various functions within the department on multiple systems. Ensures the daily “product" produced by the department is maintained at a high level.
Assists department personnel with system or product questions related to the sales process and/or issues. Provides procedural solutions to resolve problems and enhance operations/efficiencies. Stays current on operational, products, industry requirements, changes, updates, etc., and acts as the resident product expert
Works with various vendors to resolve operation and/or product issues and enhancements as well as implementing new features/functionality.
Provides backup and assistance for various tasks and projects as needed.
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.


In today’s highly competitive job market, People’s United Bank recognizes the need to attract, reward, and retain talented employees. That’s why we provide a comprehensive, competitive and innovative benefits program.

Job RequirementsEducation/Experience Requirements:
High School diploma or equivalency required.
3-4 years relevant experience.

Preferred knowledge skills and experience:
Experience within the credit card industry helpful.
Experience with the processes/procedures related to underwriting helpful.

Behavioral/Technical Skills:
Experience with learning/understanding detailed system/products.
Ability to find practical resolutions to operations/systems related issues in a timely and organized manner.
Strong customer service skills including training and problem resolution.
Ability to identify areas in need of improvement and to make viable recommendations for system and operational/procedural changes.
Ability to work effectively with department staff and management Strong interpersonal and communication skills are needed to communicate effectively with staff, management and outside contacts.