Dispatch Manager

Company: D.H. Pace ( Learn More )

General Information
High School
At least 3 year(s)
Not Specified
Job Description Organizational stability, healthy revenues and company growth are probably at the very top of your list of criteria for evaluating companies and where you want to work.  You will find all are true at DH Pace Company!

DH Pace Company, Inc.:

  • Over 90 years in business
  • Tenured senior leadership team
  • 2016 sales in excess of $350MM
  • Geographically growing; in over 35 offices
  • Follow us on LinkedIn: www.linkedin.com/company/dh-pace/careers?trk=top_nav_careers

    We are a sales, service and installation organization committed to providing quality residential, industrial, and commercial door and related products. We currently have a   Dispatch Manager position available for an energetic individual who thrives in a fast-paced service environment.  In this position, you will manage the performance of installers, service technicians and/or administrative staff.  Establish and enforce customer service standards and expectations while ensuring profitability on jobs performed.

    Job Responsibilities:

  • Assist with daily scheduling of all jobs; ensuring customers’ preferences are met for a specific day and time of day.
  • Provide immediate problem solving assistance to office staff/installers/service technicians.
  • Constantly monitor in Real Time installers’/service technicians’ schedules in computer to maximize efficiency and profitability; track for jobs completed and place follow up calls to customers to ensure expectations were met.
  • Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing.  Responsible for timely completion of all administrative paperwork associated with this position.
  • Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary. 
  • Utilize company software and proprietary systems to timely generate Department reports for Senior Management’s review of current operation status compared to meeting overall performance objectives.   Participate in planning process and establishing Department goals and objectives. 
  • Always maintain and promote a positive attitude toward customers and fellow employees regardless of the circumstances.
  • Job Requirements
    • Bachelor’s Degree or if no degree, must have 3 years management experience in a fast-paced service focused organization. 
    • Experienced using Microsoft Office products (Excel, Word, PowerPoint, Outlook)
    • Must have a valid driver’s license
    • Must have excellent communication and organizational skills
    • Outstanding time management skills, and the ability to multitask
    • Experience in the construction, transportation, retail, or service industry (i.e. HVAC, Plumbing or Electrical)  
    • Dispatching experience  
    • Ability to effectively communicate with the customer and represent the company in a professional manner.
    • Strong aptitude for technical applications and mechanical systems;

    We set the tone for success:

    • Exposure to tenured DH Pace leaders who will invest time in teaching our service based business model
      • A hands-on approach to “learning by doing" as you come into our organization and are exposed to the various products, services and customers we sell in the Albuquerque Metro Area.  

    We reward your hard work, dedication and success:

    • Advancement opportunities Successful employees are often granted transfers and promotions to new office locations for the organization
    • Competitive compensation Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)
    • Paid Time Off Plan 
    • Company Observes Major Holidays 
    • Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment

    Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify.  EOE. M/F/Disabled/Veteran AAP.