Purchasing Supervisor

Company: 2-10 Home Buyers Warranty ( Learn More )

General Information
US-CO-Aurora
N/A
High School
Full-Time
1 to 3 years
Negligible
True
False
Job Description

At Home Buyers Warranty (2-10 HBW), our goal is to save our customers time and money through our warranty program. We sell warranties nationally to some 15,000 builders and 60,000 realtors. Since 1980, 2-10 HBW has covered more than 5.5 million new and pre-owned homes across the country.

We have an excellent opportunity to join our team! We are seeking a Purchasing Supervisor for our Purchasing Department. This is an amazing opportunity for a highly motivated go-getter to get onboard with a privately-owned and growing company.

This isn't just a job. It's a career. Our average tenure is over 10 years!

About 2-10 Home Buyers Warranty

  • We are a leading national home warranty company with over 400 employees

  • We have an A+ rating with the Better Business Bureau

  • We have been in business for over 35 years

  • Over 5.5 million customers nationwide

  • We are located near the new Iliff Station Light Rail Station in a newly renovated building!

  •  

    We offer the following:

  • A professional corporate office environment

  • Full benefits after 60 days of employment

  • Hourly pay plus monthly commission!

  • RTD EcoPass issued to all HBW employees for use 7 days a week!

  • Essential Duties and Responsibilities include the following.

  • Manage a team of contact center agents.

  • Be available to affect the entirety of the Team's operations.

  • Be available and visible to answer questions.

  • Take calls that your agents can't handle and be available when an agent appears to need assistance.

  • Monitor queue and track inbound calls/tasks.  Keep agents aware of inbound calls/tasks, calls/tasks waiting, abandonment rate, etc. 

  • Motivate and encourage agents through positive communication and feedback.

  • Perform at least one monitoring evaluation with each agent every week.

  • Keep track of attendance, daily statistics, vacation time, sick time, etc. in conjunction with Workforce Management.

  • Present to Department Manager at end of each week a breakdown of the next week's plan for the team.

  • Create a forecast describing the things each agent will be focused upon.

  • Create a detailed plan of the way in which you plan to impact your team's day-by-day performance.

  • Recruit new staff and schedule existing staff to meet service level

  • Interview and hire staff.  Assess needs/plan ahead.

  • Develop schedules with agents each month to ensure call center objectives are covered. 

  • Schedule residual training, departmental meetings, sales training, and computer training.

  • Spend four hours per month working the call center telephones.

  • Make sure your staff recognizes that you can do their jobs, too!

  • Truly understand what your call center agents are facing.

  • Administer training programs for new hires and existing staff.

  • Work with management on refining and scheduling appropriate training sessions.

  • Develop training documents that support call center operations.

  • Create residual training pieces to foster growth.

  • Develop contests, awards and themes that increase agents' loyalty and focus.

  • Produce a quarterly business review outlining your team's performance and growth to share with your manager.  Topics to include:

  • Team performance for three month period.

  • Individual performance of core, focus and new staff.

  • Team and individual analysis of upcoming quarter.

  • Disappointments of past quarter.

  • Successes of past quarter.

  • Notable team and department information.

  • Produce performance reviews as established by Department Manager.        

  • Continual leadership and management training.

  • Other duties may be assigned.

  • Job Requirements

    The qualified candidate will have a High school diploma or general education degree (GED); and at least one year related experience and/or training; or equivalent combination of education and experience.  Prior management experience preferred.  Excellent customer service skill, the ability to negotiate and handle difficult phone calls, and basic computer skills are required.  Knowledge of HBW's contracts, policies and procedures needed.  Technical knowledge of HVAC, electrical, plumbing, and/or home appliances is preferred but not required.

    We offer a competitive salary, compensation and a full benefits package.

    2-10 Home Buyers Warranty is an Equal Opportunity Employer.

    LOCAL CANDIDATES ONLY. NO THIRD PARTY SOLICITATIONS.