System Operator (Night Shift)

Company: Intralot USA ( Learn More )

General Information
US-VT-East Montpelier
High School
At least 1 year(s)
Not Specified
Job Description Duties and Responsibilities

Provide technical support for systems, including the following:


Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite) Verify data integrity across several systems Assist with Quality Assurance testing of new Lottery terminal software Generate system reports based on customer, management, or development requests Operate proprietary Intralot, Inc. software applications Monitor system hardware availability Process customer requests such as new installs, removals, or change of ownerships Work closely with Field Service Technicians by phone to install or troubleshoot equipment Follow documented checklists and procedures for all daily work assignments Assist Call Center Operators with answering incoming calls from stores that require assistance Must be able to work nights and weekends in 12-hour shifts Other miscellaneous duties may be assigned  Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.


Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.  A pre-employment drug screening is also a requirement.



Job Requirements

Education, Training and Experience

High school diploma; and one (1) year related experience, Bachelor’s degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience.  

Knowledge, Skills and Abilities

Willingness to learn new methodologies and software applications Knowledge of networking and data communications Ability to troubleshoot utilizing documented procedures Effective communication skills PC and other peripherals troubleshooting skills Proficiency with Microsoft Office suite Knowledge of various operating systems