Repair Technician/Customer Support

Company: HYTORC ( Learn More )

General Information
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Job Description

HYTORC was formed in 1968. We are the world’s leader in hydraulic and pneumatic torque wrench manufacturing. Our mission is to make industrial bolting safer, simpler and more precise and thus, reliable. With over 40 years of experience focused entirely on engineering new technologies for hydraulic and pneumatic torque wrenches while creating a worldwide 24/7 service network, HYTORC has become the most trusted name in the industry.  Either from the bottom of the ocean capping the oil leak in the gulf in 2010 or from the top of the world, erecting the new world trade center, we help all industry with better bolting solutions


We are currently seeking a REPAIR TECHNICIAN/CUSTOMER SUPPORT who will take ownership of the rental tool room environment and communicates with the rental group regarding recommendations, providing solutions, being a forward thinker, team player, well organized and possess the ability to assist the department towards growth.



  • Repairs and maintains tools, pumps and equipment requiring mechanical, hydraulic or pneumatic repair and performs preventive maintenance services.  
  • Pretesting of hydraulic/pneumatic pumps, tools and links for the sole purpose of proper form, fit and function.
  • The job involves trouble-shooting, tearing down, repairing, reassembling and testing pumps, motors and tools in shop.
  • Works with sales and service team members, engineers and customers to meet the growing day to day repair requirements.
  • Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
  • Assist in managing daily office operations including but not limited to:

  • Assists in familiarizing and training customers on tool operation and maintenance over the phone or in person.
  • Demonstrates orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
  • Great communication skills and the ability to work in a team environment
  • Ability to adapt to company needs and move within departments as needed
  • A good mechanical aptitude and being a self-starter is essential
  • Update and maintain client records and respond to emails
  • Will learn all shop environment which includes, inventory of existing rental demo equip; procuring and maintaining parts. Certified and learn every single aspect of a warehouse environment.

  • This document includes a list of the most common mandatory job requirements for the position.  The list is not intended to be all encompassing and additional responsibilities may be required. This document is intended to help you clearly understand the minimum job requirements of a Tool Repair Technician at HYTORC.  

    Job Requirements


    • Minimum three (3) years of experience in repairing and maintaining tools and/or equipment.
    • Ability to diagnose and successfully repair equipment or tools and plan a logical approach to troubleshooting and prioritizing workload.
    • Computer proficiency and excellent communication skills.
    • Ability to type professional correspondence via email.
    • Must have and be able to use their own set of basic tools.
    • Demonstrated ability to work with hands and to work in mechanically oriented situations.
    • Must be a dependable team player with high energy and a strong commitment to quality output.
    • Ability to work with little or no supervision.
    • Ability to routinely lift 25-75 lbs., and occasionally lift 76 to greater lbs.
    • Ability to perform work during prolonged standing up to 8 hours; frequent bending, stooping, crouching and reaching.
    • Must be able to wear protective equipment as needed.
    • Must have high school diploma or equivalent.
    • Must have clean and valid driver’s license.