ACT Call Center agents assist customers by receiving inbound customer service calls for assistance with billing inquiries, service requests, and/or fraud protection on their accounts. Our Customer Service agents are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and production goals. Agents must also use their excellent communication and interpersonal skills with every contact to provide world-class customer service.
WE OFFER INBOUND CUSTOMER SERVICE REPRESENTATIVES:
PAID TRAINING! You can be successful even without customer service experience!
Affordable benefits for you, your spouse, and/or children after 90 days!
Paid time off and paid holidays after 90 days!
Opportunities to advance within!
Hourly, overtime, and tremendous bonus opportunities!
If you love helping others, but are tired of working in the fast food or retail industry with little to no room for advancement, you will love working for ACT! We strongly promote from within.
Apply today and be on the path to your new career in customer service tomorrow. ACT wants to talk to you today!
Minimum Qualifications for an Inbound Customer Service Representative
Education: High School diploma or GED.
Must be able to successfully pass criminal background check
Clear and concise verbal communication skill
Ability to build rapport over the telephone
Data entry and basic computer skills