Director of ReStore Operations

Company: Habitat for Humanity Metro Maryland (HFHMM)

General Information
US-MD-Silver Spring
N/A
4 Year Degree
Full-Time
5 to 10 years
Not Specified
False
False
Job Description Director of ReStore Operations (Multi-Unit Retail Management) 

Organization

Since 1982, Habitat for Humanity Metro Maryland (HFHMM) has been helping low-income families build strength, stability, and self-reliance through shelter. Habitat for Humanity Metro Maryland works with individuals, foundations, faith organizations, businesses, and the Habitat families themselves to build simple, decent, energy efficient, and affordable housing for those living in substandard conditions in our community. Habitat for Humanity ReStore® is a nonprofit retail outlet specializing in the resale of quality new and gently used furniture, antiques, appliances, and building supplies. ReStores receive thousands of items every week from businesses and individuals and act as a discount home improvement center as all items are sold to the public at deep discounts. By taking in household goods and furniture donations, ReStore diverts over 1,200 tons (from our two locations alone) of reusable materials from our local landfills.

ReStore profits support the creation of affordable homeownership opportunities for low-income residents in Montgomery and Prince George’s Counties through new construction, rehabilitation of vacant properties, and the repair and weatherization of homes. HFHMM supports the notion that good, stable housing matters for neighborhoods. Better quality of living leads to stronger citizens and families. Habitat for Humanity is about changing lives, one home at a time.

Position

As Director of ReStore Operations, you will work with ReStore staff at two Maryland ReStores—Rockville and Silver Spring—and colleagues at the HFHMM office. You will manage all operations (including marketing, finance, business analytics, human resources, etc.) of our growing retail enterprise, as well as assist with the development of newly added locations. In addition to managing current operations, working with builders on construction, hiring new teams, and opening new locations will be your focus over the next 10 years. We are in the process of site selection for 2 new stores, with the expectation of having a total of 7 stores by 2027. Our goal is to increase profits and allowing Habitat to serve more families in the Maryland Metro Area.

In this role, we will rely on you to manage the human and financial resources that align with the Habitat for Humanity Metro Maryland (HFHMM) philosophy — delivering high performance; excellent community outreach; the acquisition of products; marketing and promotion of products; high quantities of desirable material; and fiscal maintenance of operations. The scope of responsibilities includes creating business forecasts and analysis, developing ReStore expansion strategies, supervising the acquisition, marketing, and promotion of ReStores in the community, and supervising ReStore managers.

As our Director of ReStore Operations, you manage more than just the standard retail tasks and your work here will be integral to more than just the bottom-line. You will be an active contributor to your community, an enabler of environmental and social change, a supporter of employee well-being, an advocate for families in need, and a driver of economic development. 

Responsibilities of the Director of ReStore Operations 

Operations, Administration & Human Resources

  • Select, orient, train, and supervise ReStore managers.
  • Oversee the process for scheduling and receiving donations.
  • Investigate the growth potential for new ReStores.
  • Oversee opening of new ReStores.
  • Collaborate with the executive director to create human resource policies for Restore staff that are aligned with the mission of HFHMM.
  • Collaborate in the recruitment and retention of volunteers.
  • Develop and implement a customer service program that reflects positively on the ReStore and HFHMM.
  • Serve as the staff leader and liaison to the ReStore Committee and consult with members as needed.
  • Set goals and conduct annual performance reviews of direct reports.
  • Actively participate as a member of the leadership team.
  • Finance

  • Ensure compliance with all financial reporting practices.
  • Reconcile financial statements with the deputy director monthly.
  • Adhere to the annual budget for expenses.
  • Contribute to the formulation of an annual ReStore budget.
  • Execute a strategy to achieve the annual ReStore revenue budget.
  • Provide analysis of ReStore sales trends and financial data.
  • Community Outreach

  • Marketing and communications: collaborate on advertising and public relations campaigns. Oversee an aggressive and ongoing marketing plan for the procurement of materials for resale.
  • Product acquisition: determine the market demand and assign tasks related to donation and acquisition of products. Maintain present relationships and develop new ones within the business community for quality donations.
  • Sales: promote the ReStores in the community. Establish and ensure adherence to the policies and procedures of pricing and sales.
  • Job RequirementsQualifications of the Director of ReStore Operations 

    • Clear track record of success in retail management, including supervisory experience and interactions with internal and external customers.
    • At least five (ideally ten) years of retail experience with multi-unit experience.
    • A Bachelor’s degree, MBA preferred. Comparable experience may be substituted.  
    • Proficiency in Microsoft Excel, Outlook, and internet applications.
    • Exceptional verbal communications and writing skills.
    • Demonstrated success in business management; experience developing and executing business plans; understanding of P&L statements and balance sheets.
    • Strong organizational skills; ability to multi-task and work independently; ability to prioritize and triage duties.
    • Proven success with project planning and execution.
    • Ability to work well with volunteers. 
    Attributes of the Director of ReStore Operations 

    • Business-savvy. You know how to translate strategy into action. You wisely set priorities and know how to make tough resource allocation decisions.
    • Mission-driven. You are passionate about Habitat’s mission and vision. You understand the big picture and get what matters to the communities and donors we serve. You can easily translate our mission into community impact.
    • Determined. You possess a high level of energy and enthusiasm. You totally immerse yourself in your work and take pride in a job done exceptionally well.
    • Analytical. You go beyond giving us the numbers and tell us how to apply the data to produce the desired results.  
    • Rapport builder. You have a proven track record of getting results by building strong relationships and partnerships. People know you have their best interests in mind and are sincere in your communications.
    • Project manager. You are exceptionally skilled at juggling multiple tasks, allocating and optimizing resources, monitor key performance metrics, and managing timelines.
    • Focused and flexible. You smoothly manage through ambiguity, shape answers to questions where no template exists, and do whatever it takes to get the job done.
    • Strong manager. You have proven experience coaching, mentoring, and developing staff at all professional levels, skillfully building teams, identifying and promoting talent, and making information and procedures easy to comprehend for all staff. 
    What’s Attractive to the Right Director of ReStore Operations  Candidate?

    • Your stores have enormous social impact – recycling over 1,200 tons of product each year that would have otherwise ended up in a landfill. This is a high-visibility role with immense importance to the community; you can take pride in your work as you better the lives of those around you.
    • Your stores have enormous financial impact – ReStores are responsible for fifty percent of our revenue, enabling us to build more homes for community members in need.
    • Your stores have enormous community impact – employing community members with livable wages and excellent benefits, so they can be active members of our community.
    • Your professional growth will be catapulted to the next career level as you learn all aspects of operations from site selection of new stores to managing of existing locations. The portfolio of stores is yours to manage and you will have your hands in it all.
    • We offer a competitive salary and benefits package that includes medical, dental and vision insurance, long-term and short-term disability, 401k, leave and sick time and more.

    To Apply for the Director of ReStore Operations position with HFHMM:

    You can Apply Online or smply email your resume to Aileen Hedden at [Click Here to Email Your Resumé] with “HFHMM – ReStore Director / 2017-2256 CB" as the subject of the email.

    Staffing Advisors is committed to helping our clients create a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. Some positions may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history. 

    Internally this position title is: Director of ReStore Operations.

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