Network / Systems Administrator

Company: Fast Switch, Ltd. ( Learn More )

General Information
US-MI-Waterford Township
$60,000.00 - $80,000.00 /Year
None
Full-Time
6 to greater than 15 years
Up to 25%
False
False
Job Description Deliver service, to both internal and external members, in alignment with the companies union’s Service Promises.

We promise to anticipate and respond in a timely manner to your needs.  We promise to make it easy to do business with us.  We promise to take ownership of your needs.  We promise to recommend solutions that will make a positive difference in your financial life.  We promise to treat you with respect.  We promise to thank you for being a member.  We promise to look out for your best interests and the best interests of the entire membership.
  • Meets all established service goals.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
  • Primary duties include maintaining the integrity, reliability and security of our computer networks at all of our branches and responding to helpdesk calls and emails from our CU staff.
  •  Manage applications for all departments and act as the key technical liaison between computer systems end users, vendors, and IS.  Provide project management and support for computerized departmental systems and related projects.
  • Maintain and review the following network logs and events:  New network devices, new or unknown user logins, new group memberships, hardware and software inventory, group policy changes, VPN access logs, firewall intrusion attempts, etc.
  • Communicate and ensure that end users are kept informed of all system updates.  Update online scripts to reflect any resulting changes in systems, departmental procedure, or policies.
  • Serve as an information resource for end users, including determination of most appropriate data source, providing or arranging application based-report writing, or educating end users to retrieve the information themselves.
  • Coordinate application enhancements to existing computer systems, and serve as a liaison between vendors and the Credit Union.
  • Set up and deploy new PCs, laptops, iPads, printers and any other required network peripheral devices.
  • Responsible for assigned technical aspects of conversions, file expansions and interfaces.
  • Order supplies as needed and upon request from management. All orders must be approved by management.
  • Maintain our optical imaging system by uploading current reports on a daily basis for retrieval by staff.
  • Create special reports for management, off the host system, when requested.
  • Monitor all office locations, Digital Insight, Co-Op Network, Converge and Internet (Comcast) for maximum up-time.
  • Monitor and manage all e-mail filters.  Checking and viewing blocked e-mails and maintaining necessary white and black listings.
  • Remain knowledgeable of operations and the computer systems within all departments to provide comprehensive support.
  • Work effectively with all IS staff to ensure all departmental functions are completed, including covering shifts when there is an absence, assisting with tasks, and sharing knowledge of all IS department functions to ensure departmental cross training.
  • Must be willing to maintain a work schedule determined by the demographic needs of the branch location, and be willing to adapt to the changing needs of the branch and credit union schedule as necessary.
  • Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
  • Perform any other assignments as needed.               
  •  
    Job RequirementsRequired skills: 
    Strong overall Networking and Server background as well as experience working in low level technical support for things such as mobile devices, printers or application support.
    • Windows Server 2008, 2012, 2016
    • MS Exchange
    • Active Direcrory
    • Cisco Routers/Switches
    • Checkpoint firewalls 
    • Mobile Device support 
    • Desktop/Laptop support 
    • Application support
    • Willingness to travel to multiple local locations within a short distance as needed
    • The ability to work directly with customers in person and learn new technologies quickly 
     


    Fast Switch, Ltd. celebrated 20 years in 2016. We are an IT Consulting company with offices in Detroit, MI, Columbus, OH, Cleveland, OH, Cincinnati, OH, New York, Hartford, CT, Massachusetts, Minneapolis, MN, Los Angeles, CA, San Francisco, CA, and Tucson, AZ. We’re doing business in almost half the states in the union.

    We're a financially strong, privately-held company that is 100% consultant and client focused. You are our most important asset!          

    We've differentiated ourselves by being creative, flexible, and fast. Throw out everything you've heard, seen, or felt about every other IT Consulting company.

    We're different. Our consultants and clients tell us so, and it's our great people who make the difference! We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups. We also have a strong belief in giving back to the communities we serve.

    Our benefits are second to none and thanks to our flexible benefits options you can choose just the benefits that you need or want, options include:
    • Medical and Dental (Fast Switch pays majority of the medical program)
    • Vision
    • Personal Time Off (PTO) Program
    • Long Term Disability (100% paid)
    • Life Insurance (100% paid)
    • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
    Plus, we have a lucrative employee referral program and an employee recognition culture.


    In 2013, 2014, 2015 and 2016, Fast Switch was named one of the Top Work Places in Michigan by the Detroit Free Press.  We have won the Columbus Business First “Fast 50” award 9 times in 12 years because of our strong growth which translates into more and better opportunities for our consulting staff members.

    To view all of our open positions, please go to: www.fastswitch.com and at the bottom of the page click Job Opportunities, or get there directly at: http://tinyurl.com/z6r74up

    You can also follow us on Twitter at: www.twitter.com/fastswitch

    And you can become a fan of Fast Switch on Facebook at: http://tinyurl.com/y9y3gdp