Industrial Electrician

Company: Open Systems, Inc. ( Learn More )

General Information
US-CA-San Francisco, CA 94103
Not Specified
At least 5 year(s)
Not Specified
Job Description

Direct Hire Position
No Third Party Applicants/Calls; No Corp to Corp Applicants; Visa Sponsorship Not Available

Preferred Qualifications/Experience:

  • Minimum 6 years experience in a relevant industry or service.
  • Electrically Biased with good mechanical skills
  • Valid driving licence
  • Ability to communicate clearly verbally, clear concise writing skills
  • Normal place of work:
    Your normal place of work will be based at customer site in San Francisco, CA. However, travel to the customers other sites in the local area will be required (max 5).

    Main Job Objectives:

  • To be a team member providing first class maintenance support to “Customers“; on operation and maintenance of Automated storage and retrieval systems, and Storage and picking systems installed at our Customers Locations in the United States.
  • It is expected that the position holder will possess proven experience of dealing with electro-mechanical faults and preventative maintenance operations as part of a mobile-based service and support technician. Reporting to the Maintenance Operations Manager, the Resident Engineer will be eager and determined to succeed,  though safety conscious in all activities undertaken, with a track record of owning problems and taking them through to successful completion. The technician may be required to respond out of hours in an emergency situation. Weekend working may be required and will be structured to provide forward planning.
  • Specific Responsibilities:

  • To provide maintenance support to customers (as per customer requirement), via a shift rotation pattern
  • In conjunction with the customer operations, providing a first class response to customer, ensuring as far as reasonably practical a right first time policy.
  • Provide emergency breakdown and maintenance support.
  • Create strong effective working relationships with our customer and his operational agents to enable the Client to provide a first class service.
  • Provide performance in terms of achieving output, speed of response and quality of repair and standards of workmanship.
  • To provide maintenance support on other issues as well as the installed system.
  • The position requires a wide range of skills including but not limited to the following:

  • Mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing.
  • Working against a timeframe to complete reactive repairs.
  • Interact with on-site management keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner.
  • Show hands on ownership of issues to achieve a quick time resolution.
  • Ability to interpret and work with electrical circuit diagrams
  • Appreciate Health & Safety considerations with regard to given tasks and be able to carry out risk assessments
  • Mechanical aptitude including the ability to read assembly drawings
  • Operate hand tools and be able to assemble parts onto equipment
  • Ability to follow set up instructions, assembly drawings and check lists
  • Attention to detail and exceptional follow-up skills
  • Excellent customer service skills for both internal and external customers
  • Superior communication skills
  • Computer literate with basic Microsoft Office skills.
  • Willing to learn and adapt to changing role requirements
  • Appreciation of Cultural Diversity
  • Job Requirements

    General Responsibilities:

    • Maintain Quality of Service  by ensuring good quality communications between both customers and the Client
    • Compliance of site quality procedures, safety procedures, and any statutory procedures.
    • Regular contact with the Maintenance Operations Manager, to discuss activities and progress.
    • Providing maintenance service support, to the installed system.
    • Ensure that all spares usage issues are logged appropriately with the customer.
    • Ensuring the tooling and equipment supplied is well cared for and is always in a presentable/usable condition.
    • Provide flexibility and the best use of skills and capabilities.
    • Ensure that all time sheets and documentation is correct and legible with all the correct job numbers entered, and presented to the Client on a bi-weekly basis for Sign off from your supervisor.
    • Where reasonable to travel as and where required, as and when requested.
    • In addition to the tasks listed above, the person holding this position is responsible to follow all company rules as outlined in the company handbook.

    Hours of Work

    • The hours of work will be 40 hours per week as detailed by the customer at an hourly rate. Any hours over 40 hours per week will be paid at overtime rate (X1.5) but must be pre-authorized by the customer.
    • You will be required to show a responsible attitude towards time keeping and attendance.  Persistent lateness and/or unauthorised absence will lead to disciplinary action being taken. You are to use the Insperity system to record your time at work. Any fraudulent use of this system will be considered a serious breach of company policy and will be dealt with as such.
    • Your normal hours of work may need to change in order to accommodate work requirements. The customer reserves the right to require you to work in accordance with any pattern of work it deems appropriate, including shift patterns, and to complete any record of the time spent whilst carrying out your duties.
    • You may also be required to work such additional hours as may be necessary for the proper performance of your duties. This will be paid at standard rate.
    • Working time means time spent in actually performing the duties for which you are employed and excludes time spent travelling to and from your place of employment and rest breaks.
    • The Company reserves the right to temporarily lay you off without pay or to reduce your normal hours of work and to reduce your pay proportionately on giving you as much advance notice as it can reasonably give if, in the Company’s opinion, it becomes necessary to do so.


    • All holidays must be agreed with your line manager in advance. You are required to request any period of holiday at least 2 weeks in advance of the first day of that proposed period of holiday. You should not finalize any holiday arrangements until you have agreed that period of holiday with the Company.
    • Your entitlement to paid holiday will be reduced pro rata in each holiday year during which your service is less than twelve full months.
    • If you leave the Company's employment you will receive pay in lieu of any holiday, which you have accrued but not taken at the effective date of termination of your employment.  You may be required by the Company to take any outstanding holiday, calculated by the Company, during any period of notice of termination of your employment.
    • If, on the termination of your employment, you have taken more holiday than you have accrued during that holiday year, the Company shall require you to repay an amount of money equivalent to your salary for the number excess day’s holiday that you have taken.  The Company reserves the right to deduct this sum from your final salary payment or any other sum owed to you by the Company.

    You will be provided with a hotel room and be paid per diem for any travel away from your normal place of work (over 4 hours away)

    Health & Safety

    • It is your duty to take reasonable care to avoid injury to yourself and others at your place of work and to co-operate with the Company in ensuring a safe environment for everyone.  You should familiarise yourself with the Company’s Health and Safety policy in force from time to time, which is available from the Company upon request.
    • You are to use all Health & Safety related equipment and clothing issued to you in the course of your work, this includes but is not exhaustive, things like safety goggles, glasses, gloves, shoes, harnesses, workwear.

    All tools issued to an engineer must be kept in a good, clean condition. Any losses or damaged tools must be reported to your supervisor for investigation and replacement.

    Work Area
    You work area may be shared by customer engineers. This does not excuse poor housekeeping. You are expected to take pride in the way you work which promotes the fact that the Client is taking the lead on site. You are to ensure that any area where you have been working around the site is reinstated to a clean, safe environment before handing back to the customer.

    Work Practices
    You are employed on a customer site to support said customer and must have a pro-active attitude to your work. You are expected to act in a professional manner at all times and cooperate with the customer to achieve their objectives. It is not acceptable to sit around just waiting for the next call. It is expected of all engineers to be continually monitoring the system and to pro-actively rectify faults (without detriment to the customer operation) before they get reported by the customer. We offer a value-added service, this is the best way to achieve this. We as the Client are the experts on site and must be perceived as such. We should be directing the customer engineers as to what they should do the “right way" to achieve the best possible availability of the equipment.

    Spare Parts
    Spare parts must be booked out to ensure accuracy and ordering of stock