Customer Service Representative - Printing

Company: Litho Flexo Grafics / Resource Label Group

General Information
US-UT-Salt Lake City
High School
At least 2 year(s)
Job Description

At Litho Flexo Grafics, a Resource Label Group company, we believe that our talented employees are the leading factor behind our competitive advantage within the commercial label space.  Add innovation and investments in state-of-the-art flexographic and digital printing technology and we are able to partner with our customers to address the toughest application challenges – from concept and design, through print production and label application within any of our 15 sites nationwide! 

We are currently recruiting for an outgoing, friendly Customer Service Representative focused on providing an excellent customer experience, creating work orders, and serving as a liaison for Sales, Production, and the client.  Additional responsibilities:

  • Maintain relationship with customers via telephone and email, receives all art, orders, and requests for pricing and advises customers regarding the status of their orders in process
  • Address customer questions and complaints and request samples from customer
  • Work with customer to arrive at a satisfactory resolution, conferring with management prior to issuing credits, replacing order or offering additional product with future orders
  • Listen for opportunities to sell new services to a current customer
  • Receive purchase orders from customers and review all aspects of the order before accepting order to include available art, pricing, production time/resources available, and good customer credit standing
  • Process new purchase orders into the system
  • Route supplies, job jacket and materials such as paste-ups, artwork, copy, film, cutting die, cylinders, or prints to work areas
  • Receive tickets for shipped or delivered product and begin billing process.  Verify shipping report against packing lists and reviews Customer Transaction Report

  • Job Requirements
    • High School Diploma or equivalent required
    • Experience within a manufacturing / production customer service role preferred; printing industry experience ideal