Business Analyst

Company: Strategic Staffing Solutions ( Learn More )

General Information
US-FL-Tampa
N/A
Not Specified
Contractor
At least 5 year(s)
Not Specified
False
False
Job Description

Work with management and front line personnel to analyze and understand business needs and strategy in order to document and recommend appropriate IT solutions. Serves as a liaison between ITs business partners and IT Solutions Development personnel. This function participates on project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements and specifications

 

 

 

 

 

 

 

 

 

 

 

Job Requirements

    ·         IT BA experience working with SAP CRMB customer service portal CSP experience ·         IT BA experience with IVR and Customer Portal ·         Experience with inbound communication ·         Have experience designing functionality from inception and to when beyond excuse ·         Come from a utility background ·         IT BA triage incidents with the ability to determine if people or process problems ·         BA experience at developing test strategies and can test issues ·         Can work with the business stakeholder to bridge and help them feel comfortable with the technology while being able to translate to technical folks business functionality and desires

Additional Qualifications:

    ·         Highly engaged, motivated, that can work to fit and help to create great team chemistry ·         Ability to adjust to their audience ·         IT BSA working on the business side ·         Upfront requirements gathering ·         Experience with Testing ·         Ideally someone with 5 years experience ·         Experience with MS office suite and experience Excel Pivot Tables ·         Customer Services ·         Experience with SAP CRMB