Service Writer

Company: Outdoor Network

General Information
US-NV-Carson City
$10.00 - $15.00 /Hour
High School
Full-Time
At least 1 year(s)
Not Specified
False
False
Job Description

The Service Writer will greet service customers, and process their motorcycle, ATV, UTV, or PWC into the service department for repair or service in a highly professional manner. The holder of this role will create estimates and repair orders, update customers on the status of their work, and suggest add-on service and products.

Duties and Responsibilities

Primary duties and responsibilities, not limited to:


Customer Service

  • Maintain a neat and professional appearance
  • Create and strengthen relationships with customers by creating a customer-centric experience
  • Assist all customers in need, regardless of department (sales, service, or parts)
  • Maintain a tidy workspace
  • Inform management of customer service opportunities
  • Enhances organization by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value.

  • Service Writing

  • Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
  • Adhere to all Company rules and State regulations regarding repair order processing
  • Develops accurate estimates by costing materials, supplies, and labor; calculating customer's payment.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into Lightspeed.
  • Inform service customers of work status (completed, additional work approvals, etc.)
  • Increase revenue by performing thorough inspections of incoming units to identify and sell current and future potential work
  • Facilitate sublet work orders

  • Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


    Job Requirements
    • Excellent communication skills, and an amazing team-player
    • Strong computer usage ability
    • Experience with CDK Lightspeed, ADP, Reynolds, or other DMS (or ability to learn at an expert level)
    • Is familiar with basic combustion engine operation and parts
    • Knows and understands general powersports products and vehicles
    • Ability to follow established policies and procedures, as defined by management
    • Able to effectively multi-task several job functions at once