Help Desk Technician

Company: JobGates

General Information
$35,000.00 - $55,000.00 /Year
2 Year Degree
1 to 6 years
Up to 25%
Job Description

JobGates has partnered with multiple organizations in Omaha, NE, Des Moines, IA and the Quad Cities in assisting them with both Tier 1 and Tier 2 Help Desk support roles.  These are terrific, permanent opportunities with growing organizations and are available for immediate interviews.  These positions offers competitive salaries, full benefits (health/dental/vision/401(K)/vacation) and a host of other perks.

Primary Job Duties for these positions include, but are not limited too:

Assist our customers in providing timely resolutions to technical support issues via email, over the phone, and remote desktop Participate individually and in collaboration with a team to implement projects for new and existing customers Ensure stable, reliable production system operations by maintaining, supporting, and troubleshooting daily system processes Approach assigned duties with a sense of urgency, discipline, dedication, and ownership Evaluate new information systems, products or services and suggests changes to existing products or services to better aide the end user and meet organizational objectives Acts as the face of IT to most of the organization and consistently demonstrates and encourages a high level of customer service and commitment to excellence in service delivery Ensure service requests are acknowledged and resolved in a timely manner with technical expertise and a superior level of customer service Provide technical expertise for complex service desk related issues and maintains the stability of daily operations (including on call and after hours support) Establishes, plans and implements the policies and procedures to support the service desk, PC and mobile device deployments, and desktop management services
Job RequirementsEssential Skills and Qualifications:

Motivated to learn and grow in a technical career Associates degree or equivalent work experience Excellent communication and interpersonal skills The ability to work independently and follow tasks through to completion