Skype for Business/Lync Support Engineer (Virtual)


General Information
2 Year Degree
At least 3 year(s)
Not Specified
Job Description Responsibilities •Work in a Support role for Lync/Skype for Business Enterprise customers.  •Work with clients and vendors to drive troubleshooting to remediation.  •Participate in team meetings to discuss ongoing project status and deliverables  •Apply and share knowledge; contribute ideas and opinions  •Convey technical concepts clearly and confidently to technical and non-technical people alike  •Convert client business requirements into sound technical solutions  •Manage his or her own work with minimal oversight and proactively communicates status and risks to team and management  •Apply and share knowledge; contribute ideas and opinions  •Share on call rotation – one week per month

Added skills  •Experience with network switching, routing, quality of service, bandwidth control, etc.  •Experience with Cisco / Avaya / Third-Party IP Telephony  •Experience with Cisco, Polycom,… Video Endpoints  •Experience with Microsoft KHI and CQM for Lync / Skype for Business  
Job RequirementsQualifications •Strong Work Ethic  •Strong consulting and communication skills. •Ability to work effectively with various clients and prioritizing and multitasking issues.  •Strong Lync 2013, Skype for Business, Enterprise Voice troubleshooting skills.  •5+ years of experience with Office Communication Server 2007/R2, Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations  •5+ years of experience with Exchange 2007/2010/2013/Online Unified Messaging  •Experience with Microsoft certified voice gateways (AudioCodes, Sonus, etc.)  •Experience with Microsoft certified IP phone deployment and management (Polycom CX/VVX, AudioCodes, etc.)  •Experience with diagnostic tools (Wireshark / Netmon, Snooper etc.)