Customer Service - Associate Move Manager

Company: Crown Relocations ( Learn More )

General Information
US-IL-Glendale Heights
$14.50 /Hour
Not Specified
Seasonal/Temp
Not Specified
Not Specified
False
False
Job Description This is a Summer/Seasonal beginning May and expecting to end in September.

Crown Group provides global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics to individuals and corporate clients.

Join the Crown team for the summer and learn about working in a multi-national organization that provides the highest quality of customer service to help people relocating, whether locally, nationally or internationally for personal or professional reasons. 

We seek energized, dynamic employees with a passion for assisting others to help make a stressful move as pleasurable as possible.  e seek to hire Associate Move Managers during the summer months from May 22 through September 1, 2017. Positions are available in Houston, New York, Chicago, San Leandro and Toronto.

If you are looking for new challenges and experience in global relocations, we look forward to hearing from you. Please submit your resume to [Click Here to Email Your Resumé]
 

Key Tasks and Responsibilities

  •  Assist Move Managers to complete all entries into Internal Operating System (Interact) on a timely and accurate basis.
  • Initiate customer file in Interact for qualified new inquiries following established processes.
  • Send confirmation emails to new enquires following file initiation.
  •  Prepare marketing collateral for Moving Consultant in advance of each consultation
  • Respond to incoming telephone calls, ensure calls are answered promptly and directed to the right person in the company.
  • Complete customer file by gathering customer data, forms and documentation. Ensure appropriate documentation is scanned and uploaded to the Interact file.
  •  Assist with file maintenance and organization, ensure completeness and file all paper documents.
  •  Ensure data entry accuracy and maintain compliance with processes.
  • Liaise with all third party suppliers when necessary following established processes.
  • Coordinate with other Crown Relocations U.S. and worldwide offices, U.S. and overseas service partners to ensure our service delivery to the customer is maximized. 
  • Seek feedback from our customers regarding our performance.
  • Collect necessary pre-move documentation from customers
  • Prepare Service Proposals
  • Provide assistance in all administrative matters as and when required
  • Liaise with Drivers to verify inventories and monitor inbound/outbound shipments for exceptions.
  • Liaise with the customer to ensure the required information and documentation is received in a timely manner to avoid delays.
  • Regularly review daily tasks and customer information in Interact and update where appropriate.
  • Comply with the company’s Quality Policy & Procedures.
  •  Corporate Social Responsibility

    ●  Support the company CSR commitment and goals.

    Other

    ●  Demonstrate and promote the company vision and values.
    ●  Other Adhoc duties as assigned by the Manager
    ●  Observe strict confidentiality outside the office relating to all information obtained during the course of your duties

    Job RequirementsAptitude, Knowledge and Qualifications

    Aptitude

    • Demonstrated commitment to customer service and continuous improvement
    • Ability to set priorities, work with limited supervision, manage own time and workload
    • Ability to maintain regular attendance.
    • Professional attitude and a willingness to contribute in a team environment
    • Ability to learn and grasp complex processes quickly.
    • Ability to work in a fast pace environment.
    • Ability to work in a team environment.
    • Ability to maintain regular, on-time attendance.
     

    Professional Knowledge and Skills

    • Interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
    • Developed administration and organizational skills with strong attention to detail.
    • Experienced in the use of Microsoft Office including Word, Excel, Outlook, or equivalent.
    • Strong written and verbal communication skills.
    • Cultural sensitivity and awareness.
     

    Qualifications

    • High School diploma or equivalent.
    • Enrolled currently in an accredited University or College Bachelor’s Degree Program preferred


    Our Values

    The Crown Group is guided by five key "values". These "values" are our underlying beliefs, they are a description of the way we see the world and what is most important to us. 

    They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.

    We value … DETERMINED

    We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace.

    We value … CARING

    We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world.

    We value … THERE

    We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance.

    We value … SHARING

    We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom.

    We value … OPEN-MINDED

    We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open and inventive minds. Whether its using innovative techniques or adapting the way we work we’re constantly thinking of new ways to achieve more for all.

    Crown is an Equal Opportunity Employer

    Crown will recruit, hire, train and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other status protected by applicable law.

    We are an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [Click Here to Email Your Resumé] or call 214-341-2371 to let us know the nature of your request.