Assistant Billing Director
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Parallon Business Performance Group has the following opportunity available with the Richmond Shared Services Center in the Boulders. The Richmond Shared Services Center is located at 7300 Beaufont Springs Drive, Richmond, Virginia. This is a Full Time opportunity.
Assistant Billing Director
The Billing Assistant Director is responsible for daily operations of all Billing functions, including coordination with hospital departments affecting Billing processes. The Assistant Director interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to SSC leadership. In this leadership role, this person also serves as a key promoter of the SSC as a service organization which strives to meet and exceed the needs of its customers. This position supervises the Billing Manager, Billing Team Lead, Billing Specialists, Billing Payer Response Analysts, Billing Payment Window Analysts and Billing Clerks.
Duties (included but not limited to):
Oversee SSC operations and functions as they pertain to Billing functions, ensuring timeliness, accuracy, compliance and standards fulfillment as defined in the SSC Service Level Agreements.
Provide relevant guidance for the Billing Managers and other SSC Directors to resolve internal and external issues.
Inform Billing Director and/or SSC Front Office COO of any significant issues in the Billing area (e.g. Billing backlogs, HIM bill drop delays, payer issues, vendor issues, etc.)
Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education.
Inform Billing management and staff regarding payer requirements, significant changes and developments
Establish and monitor controls to ensure appropriate submission and acceptance of electronic and manual bills
Monitor billed and rebilled summary reports and act on trends and/or root causes
Monitor SSC Billing performance according to quality and productivity standards developed internally and documented in SLAs
Complete monthly trending analysis of SSC billing performance including action plans as deemed necessary.
Follow overall market trends and communicate significant shifts to SSC Leadership and others as appropriate
Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs
Understand and communicate nuances of billing various payers such as Medicare, Medicaid, HMO’s, PPO’s, IPA’s, employers, etc.
Oversee management of Billing personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
Creates and facilitates succession plans for the Billing Managers.
Ensure all Billing policies and procedures are adhered to by Billing staff
Develop reporting tools to track and review Uninsured / Under Insured accounts
Review and oversight of Unbilled including but not limited to eRequest communication application to ensure request queues have clearly identified owners and are completing requests in a timely manner.
Establish controls and review mechanisms for SSC policies and procedures
Develop specific objectives, budgets, and performance standards for each area of responsibility
Identify and implement process improvements to lower costs and improve service to facility customers
Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
Perform staff reviews and prepare performance documents for director reports
We offer a convenient location, free parking, training support, competitive compensation, and excellent benefits that include several insurance packages to choose from, paid time off for vacation, sick leave and holidays, company matching 401K.
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