Customer Service Tech I

Company: Windstream ( Learn More )

General Information
US-AR-Sheridan
N/A
2 Year Degree
Full-Time
2 to 3 years
Not Specified
False
False
Job Description Installs, maintains, and repairs business and residential customer telephone, wiring and internet services, outside plant, and special circuits according to specifications. Handles routine and non-routine assignments. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers’ needs. Presents and conducts self in a professional manner; promotes positive company image to the public. Diagnoses, clears, and repairs outside plant facility troubles. Repairs cable cuts and damage. Performs minor central office tasks. Operates a variety of tools and devices including test equipment. Adheres to safety standards and regulations.
 
 
Safely operates and maintains clean and organized company service vehicle.  
Job RequirementsMinimum Requirements:
Associate Degree in a technical discipline and 2-3 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience or an equivalent combination of education and directly related telephony experience required.

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.