Desktop Support

Company: TEKsystems, Inc ( Learn More )

General Information
US-NY-Buffalo
$15.00 - $16.00 /Hour
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description
  • Perform more complex Desk-side services to include software and hardware install, move, add, changes (IMAC), build, configuration, and end user software support on Buyer or Customer personal computer or other related mobility devices. Provide Customer assistance with problem identification and resolution at the Customers place of business or remotely with remote takeover tools. Includes consultation with support groups, such as LAN, Admin, Networking, etc. This is provided with limited assistance or direction by assigned account leadership. May provide VIP support as a portion of their overall support coverage.
  • Utilize complex troubleshooting techniques on PC platforms that incorporate Microsoft or Apple Operating Systems and MS-Office, Outlook, remote takeover with Dameware and other tools, Active Directory, VPN technologies such as Cisco Anyconnect, VDI/VMware, wireless technologies including access points, and Checkpoint full disk encryption, as well as working with our global teams on company-wide / enterprise problems.
  • Knowledge and experience in large Ticketing systems with ticket coding and incident processing through Assignment, Work in Progress, Pending and Resolution.
  • Requires the ability to follow scripts and checklists, and the ability to identify process improvements to assigned account leadership.
  • Identify potential Service Level Agreement (SLA) risks and / or misses to assigned account leadership.
  • Provide resolution of more complex IMAC and Incidents via use of remote take-over tools.
  • Complex network problem determination skills including understanding LAN and WAN topologies to assist identifying and correcting end Customer connectivity issues, including wireless services and wireless access points. Perform actions directed by account Network team to help resolve incidents.
  • Advanced knowledge of PC platforms and hardware troubleshooting techniques.
  • Ability to document technical processes and create knowledge management articles for upstream use and enhance Customer service experience.
  • Excellent interpersonal skills and be able to work in a team environment.



  • About TEKsystems:

    Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
    Job Requirements