Associate Leave (FMLA) Rep

Company: Unum ( Learn More )

General Information
4 Year Degree
Not Specified
Job Description Job Posting End Date: 11/29

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:

In the administration of the FMLA, Unum acts on behalf of the employer and assumes full responsibility for complying with the FMLA and applicable state leave laws. A key element of the Unum service offering is the provision of employer indemnification. As such, Unum is subject to fines and penalties levied by the Department of Labor as well as legal expenses incurred by the employer.

Leave Representatives are responsible for technical expertise (FMLA and 100+ state regulations), complex processing of leaves, review of medical certification, and ongoing relationship management with employees requesting leaves and their Employer contacts. The leave representative must exercise a high level of independent judgment and critical thinking in decision making, and be fully versed on the FMLA, applicable state leave laws as well customer specific processing requirements. Partnering with other business areas (Benefits Center, Contact Center, etc.) is also important to the success of the leave management operation.

Principal Duties and Responsibilities:

• Complete processing of new leaves and complete all daily follow-ups assigned

• Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State, and applicable Corporate protections

• Determine and generate appropriate communications to comply with FMLA and State regulations and customer procedures

• Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed

• Independently determine appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)

• Communicate medical or absence information with other internal units (STD,  Intake)

• Manage leave through duration, reporting status to Employer, employee and other internal units

• Develop relationships with Employer contacts, including HR administrators

• Respond to leave questions and issues from employees or Employer contacts

• May perform other duties as assigned

Job Specifications:

• Successful completion of the Leave Management training program, passing score on the final exam and quality audit and mentor sign-off.

• 4-year degree or similar experience preferred

• Up to12 months of service as an Associate FMLA Representative with satisfactory performance progress and demonstrated proficiency in the core elements of the role

• Strong interpersonal skills and customer relationship skills

• Strong business communication skills (telephone, e-mail, written)

• Knowledge of Windows; general keyboard and computer skills (Word, Excel, Access)

• Decision making and analytical skills

• Attention to detail and organizational skills

• Understanding of STD processes and work flows and insurance industry preferred

• Meets the standards for this position, as defined in the Talent Management Framework

Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.


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