Field Service Engineer / Bed Service Tech - Health Care - Providence, RI

Company: CSA Service Solutions ( Learn More )

General Information
Not Specified
At least 2 year(s)
Not Specified
Job Description

Field Service Engineer / Bed Service Tech - Health Care - Providence, RI 

Expectation for all Associates: Supports the company's mission, vision, and values by exhibiting the following traits: Trust, Respect, Accountability, Innovation, Teamwork, and Servant Spirit. These TRAITS provide a reference for CSA Associates to continually return to as a guide for decision making and a unifying standard for setting priorities and taking action.

 Position Summary: This field position may be responsible but not limited to testing, verification, preventative maintenance, installation, and repair services repair and maintenance of hospital, operating, birthing, beds and stretchers and/or other CSA and/or client equipment.

 Duties and Responsibilities:

  • Provides on-site preventative maintenance, repairs, performance on CSA supported equipment.
  • Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.

  • Responsible for customer satisfaction pertaining to services provided.

  • Responsible for following quality practices specified by CSA and product vendors.

  • Manages assigned work orders and document all facets of the work product in CSA's Computerized Maintenance Management System (CMMS).

  • Provides accurate and timely reporting of service status and escalations pertaining to services.

  • Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment

  • Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks.

  • Promotes teamwork and cooperation between CSA associates and partner staff.

  • Works regularly with the appropriate dispatchers for work assignments.

  • Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.

  • Follows client quality requirements pertaining to services provided.

  • Supports and applies appropriate quality system processes.

  • Supervisory Responsibilities May Include: None


     To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

  •  Associates with 0 – 2 years' experience and/or trade/associate education. 
  • Extensive experience with the repair and maintenance of hospital, operating, birthing, patient specialty beds and stretchers, Experience with a wide variety of Hill-Rom, Stryker, and similar manufacturers, preferred. 

  • Ability to communicate professionally and effectively with hospital biomed and management staff. 

  • Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedure

  • Excellent verbal and written communication skills.

  • Effective communication that results in positive internal/external relationships.

  • Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.

  • Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.

  • Works independently with some direct supervision.

  • Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    •             Extensive periods of sitting at a computer terminal documenting services

    •             Extensive periods of standing and walking while performing services.

    •             Frequent bending, squatting and stair climbing.

    •             Use of both hands without restriction and manipulate small hand tools.

    •             Ability to lift up to 40 pounds without assistance

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. CSA retains the right to change or assign other duties to this position.

     CSA Service Solutions, LLC is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, pregnancy, age, physical or mental disability, genetic information, service in the uniformed services, or any other basis protected by federal, state or local law.

     This Employer participates in E-Verify, a service of DHS and SSA.


    Job Requirements