Job Title: PT FLEX Package Center Supervisor
Days: Friday - Saturday Approximate Hours per Week: 17 hours
Commitment to Position: 1 year Hours: Fri 8am-4pm; Sat 8am-6pm
Flex Time: No Rotating Shifts: No Travel: No Job Freeze: No Work Location: Louisville Centennial Hub Operation
Manager: Roger Hicks
Work Environment: The package center supervisor will work in an office environment where business casual attire is required. The environment is a fast-paced operations environment in which the ideal candidate will be able to take and respond to phone calls as well as manage computer programs and systems.
Job Summary: Supervises daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely. Supervisors typically work Monday through Saturday, weekend work may be required based upon location and business needs. Employees will be assigned to work a 2-3 day workweek. Management employees are generally expected to work 7 – 8+ hours per day and are paid weekly. Medical, dental, and vision benefits are offered to employees and their eligible dependents. Additional benefits include educational assistance, 401K, discounted stock, and paid vacations/holidays.
Required Skills: Customer service skills (internal/external); Professional Phone etiquette, Ability to work varying shifts, additional hours and/or overtime depending on service needs; Multi-tasking skills; Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and use of telephone; Good cognitive reasoning skills; Self-motivation; Microsoft Office knowledge (i.e. Excel, Word); Work cooperatively in a diverse work environment; Ability to direct the work of the other employees effectively; Verification and submittal of timecards; Perform other functions that may be assigned.
Additional Skills: Previous Package Center or Phone Center experience, a plus. Previous supervisory experience, preferred.
Interpersonal Skills: Ability to manage stress and manage multiple tasks at one time; demonstrated ability to build positive work relationships and work well with diverse groups, excellent conflict management skills.