Position: Sales Gallery Manager
Relocation Available: Yes
Oversee the general operations of the sales gallery and sales front desk ensuring the highest levels of hospitality and service. Ensure gallery meets standards at all times. Manage the Sales Front Desk and Tour Desk teams (as applicable) and oversee the daily operations of those teams including scheduling, performance management, and issue resolution. May manage the sales line rotation and tour flow processes and work closely with Sales and Marketing Management to maximize tour efficiency. Address customer complaints and issues and work proactively to reduce the number of customer issues. Handle the tracking of service related issues. Address conflicts and issues among team members and provide coaching and leadership to all team members. Research various owner/customer issues and work to resolve those issues. Escalate owner/customer issues as needed in order to establish resolution. Engage with owners/customers to ensure fulfillment of ownership and make certain they are satisfied with all aspects of their experience. Provide owner product and usage options education and support.
Education and Experience
Successful Candidates Will Be Willing To:
JOB SPECIFIC TASKS
Manages Gallery Operations
Addressing Sales Gallery Customer Service Issues