Financial Counselor Hourly

Company: Acadia-Healthcare ( Learn More )

General Information
High School
At least 5 year(s)
Not Specified

Responsible for daily accounts receivable collections and billing. To assist with increasing collections, reducing accounts receivable days, and reducing bad debt.


  1. Responsible for auditing the admission packets and for the verification of benefits and all patient demographic information entered into the patient accounting system.
  2. Financial counseling patients and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patients regarding their benefits and financial obligations.
  3. Completing financial disclosure paperwork with patients that request assistance. Verifying via Equifax patient income and expenses.
  4. Complete adjustment forms for any charity or administrative adjustments for approval.
  5. Complete promissory notes for patients that request payment arrangements.
  6. Attend Flash daily to obtain information on all scheduled discharged patients.
  7. Update on a daily basis the upfront collection log, charity log, and administrative adjustment log. Review with BOD on a weekly basis.
  8. Gathers and interprets data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.


  1. Performs other essential duties as assigned.

  • High school diploma or equivalent.
  • Minimum 5 years of job-related experience.
  • Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
  • Knowledge of office administration procedures with the ability to operate most standard office equipment.
  • Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
  • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
  • Self-motivated with strong organizational skills and superior attention to detail.
  • Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.  Ability to adapt to frequent priority changes.
  • Capable of working within established policies, procedures and practices prescribed by the organization.
  • English sufficient to provide and receive instructions/directions.

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    NON-eXEMPT JOB DESCRIPTION                                              financial counselor

  • Must be able to perform essential functions listed on the job description, with or without reasonable accommodation.
  • Must be able to sit and stand, intermittent 8 to 10 hours a day.
  • Maintains regular and predictable attendance.
  • Must be able to speak to medium sized audience with and without the use of a microphone.
  • Must be able to use standard office equipment, including the telephone and computer keyboard.
  • Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
  • Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
  • Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
  • Occasionally reaches above shoulder, regularly required to lift and/or carry up to 20 lbs.
  • Occasionally walks on uneven surfaces.
  • Ability to travel up to 5% of the time, including flying and driving rental cars.
  • To accommodate travel, must be able to transport own suitcases and computer estimated at 25 pounds.
  • Job Requirements