Operations Training Specialist - Springfield, MO

Company: One Call Care Management ( Learn More )

General Information
4 Year Degree
Not Specified
Not Specified
Job Description erations Training Specialist - Springfield, MO

Designs, develops, administers, and evaluates training programs in connection with operations/business unit goals. Evaluates existing training programs, develops new programs, and prepares instructional materials. Coordinates projects assigned by management and ensures project completion by target deadlines. 

• Conducts the full scope of activities required to deliver new employee orientation and on-going training for operations personnel. On-going training classes include; process training, and product training. Audience is comprised of employees and supervisors
• Ensures all class objectives are achieved and learning curve performance metrics are achieved according to pre-defined plan
• May design and develop training materials and curriculum. Recommends additional learning materials as appropriate
• Conducts evaluations and develops new programs to address individual, departmental, or company needs. Researches and develops program content to achieve specific objectives for each program. Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
• Adapts existing programs to suit various audiences
• Reviews and updates policy and procedure manuals 
• Assesses employee training needs and provides feedback to management
• Maintains internal department and external class training records
• May work with vendors to bring in external training courses
• Coordinates all assigned projects, ensures projects are completed by target deadlines, and provides project status updates to management

Bachelor’s degree in Education, Communications, Business; or the equivalent combination of education, training, and work experience. 

• Knowledge of the company’s products, services and business operations 
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
• Ability to work both independently and in a team environment

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear
• The employee is occasionally required to stand, walk, and lift objects (up to 10 lbs. weight; up to 4 ft. height).
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
• The work environment utilizes florescent lighting; noise level is moderate
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position
• Please be advised the job description is subject to change at any time

Operations Training Specialist 
Entry level role. Basic skills with moderate level of proficiency. Works under general supervision with latitude for independent judgment. Consults with senior peers and management on complex issues to learn through experience. Typically requires up to three years of training experience, preferably in a call center or customer service organization. One or more years of workers compensation experience is preferable.

Job Requirements